Kurstin Santokhi
Brampton,ON
Summary
Results-driven and detail-oriented professional with over 9 years of experience in customer service. Proven track record of success in leading cross-functional teams, managing high-priority projects, & improving operational efficiency. Adept at problem-solving, strategic thinking, communication. Seeking to widen my skills and experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Courier
Dynacare
09.2020 - Current
- Responsible for the pick-up and delivery of medical samples, reports and supplies between the main laboratories, client offices, and specimen collection centers.
- Ensuring medical reports and other mail is delivered to all locations on assigned route.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Properly documented all specimens received using Ship Track software.
Medical Courier
KJV Courier
09.2022 - 12.2023
- Worked as a part time weekend medical courier in addition to working full time during the week.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
- Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
Floor Supervisor
Tommy Hilfiger
10.2019 - 07.2021
- Directed and motivated the store team to provide service in accordance with the Tommy Hilfiger Customer Service program, generate sales and profit, minimize losses and while ensure the store is visually distinctive and impeccably maintained
- Maximized associate productivity, ensuring compliance and consistent execution of company standards and policy & procedures.
- Developed proficiency in all operational policies and procedures.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
Cashier Manager
Shoppers Drug Mart
11.2016 - 08.2019
- The Cash Manager interfaces with other store departments to ensure achievement of store objectives and excels in customer service
- Maintained and controlled the cash registers in the store in accordance with policies and procedures
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Diploma -
Secondary School, St. Thomas Aquinas
Brampton, Ontario2014
Skills
- Exceptional Customer Service Skills
- Safety Minded Individual
- Friendly and Positive
- Employee Training
- Interpersonal Skills
- Customer Relations
- Self-Motivated
- Analytical and Critical Thinking
- Verbal and written communication
- Security camera monitoring
Certification
WHMIS Certification 2024
Smart Serve Certification 2024
Worker Health and Safety Awareness Certification 2024
Security and Investigative Services License 2024
Transportation of Dangerous Goods Certification 2023
2 doses of the COVID-19 Vaccination 2022
Timeline
Medical Courier
KJV Courier
09.2022 - 12.2023
Medical Courier
Dynacare
09.2020 - Current
Floor Supervisor
Tommy Hilfiger
10.2019 - 07.2021
Cashier Manager
Shoppers Drug Mart
11.2016 - 08.2019
Diploma -
Secondary School, St. Thomas Aquinas
WHMIS Certification 2024
Smart Serve Certification 2024
Worker Health and Safety Awareness Certification 2024
Security and Investigative Services License 2024
Transportation of Dangerous Goods Certification 2023
2 doses of the COVID-19 Vaccination 2022
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