Kurren Arora
Kitchener,ON
Summary
Accomplished Business Analyst with a proven track record at Manulife Financial, excelling in data analysis and strategic planning. Spearheaded project management initiatives, significantly improving business processes and quality assurance. Expert in Microsoft Office Suite, demonstrating exceptional analytical and collaborative skills to drive results and optimize operations. Seasoned Business Analyst offering over 10 years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
12
12
years of professional experience
Work History
Intermediate Business Analyst
Manulife Financial
06.2015 - 11.2021
- Facilitated the elicitation of requirements on medium to large sized projects
- Represented multiple business units simultaneously to ensure the business was well represented on project undertakings
- Collaboration with project teams and business units, to ensure the business was operationally ready to absorb changes resulting from various projects
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Facilitation of requirement elicitation
Business Analyst
Manulife Financial
11.2012 - 06.2015
- Lead business analyst on small to medium sized projects
- Completed thorough requirements elicitation and subsequent validation
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Thorough UAT conducted to validate requirements
- Improved business processes by analyzing current practices and recommending optimization strategies.
Compensation Administrator
Manulife Financial
05.2011 - 06.2011
- Responsible for issuing amended and duplicated T4A tax slips for advisors’ compensation,
- Complete transfers of business and weekly garnishments
- Work with members of the Distribution Call Centre to respond to advisors’ compensation related questions and issues within a tight SLA of 24 hours
- Responsible for setting override and segregated rates for corporations and advisors in CAC and NAC channels
- Currently use Fasat, AWD, Mainframe (TPXI), IFAST and Microsoft Office
- Manage high volumes of compensation related requests from advisors and the internal departments
- Ensure quality standards are met for contracting code setups for CAC, Group, NAC, IAC
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Quality Assurance Analyst- Distributor Services
Manulife Financial
05.2010 - 05.2011
- ·Analyze and ensure accuracy of clients/advisors contracts, advisor codes, payments and banking information
- Currently use Fasat, Goldmine, Mainframe, Flash, IFast (corfax), DSS ((Distributor Support Service) systems, previously used TREC system
- Meet tight deadlines, manage high volumes of inflow of client and advisor change requests
- Quality check data accuracy of client termination requests
- Involved in End User testing of DSS
Education
Certified ScrumMaster
Scrum Alliance
06.2024
Business Analysis Certification
Global Knowledge- IIBA
06.2015
Access & Excel- Advanced
Microsoft Office Courses
Bachelor in Social Science - Economics And Sociology
McMaster University
Hamilton, ON04.2009
Skills
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- Microsoft Excel Mastery
- User Acceptance Testing
- Business process improvement
- Workflow Analysis
- Strategic Planning
- Quality Assurance
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Limited Working
Timeline
Intermediate Business Analyst
Manulife Financial
06.2015 - 11.2021
Business Analyst
Manulife Financial
11.2012 - 06.2015
Compensation Administrator
Manulife Financial
05.2011 - 06.2011
Quality Assurance Analyst- Distributor Services
Manulife Financial
05.2010 - 05.2011
Certified ScrumMaster
Scrum Alliance
Business Analysis Certification
Global Knowledge- IIBA
Access & Excel- Advanced
Microsoft Office Courses
Bachelor in Social Science - Economics And Sociology
McMaster University
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