Kunle Falana
OTTAWA,Ontario
Summary
Personable and dedicated Customer Service Representative with extensive experience in Banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Datagene
Ottawa
11.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Credit Analyst
Primera Bank Nigeria
Lagos, LAGOS
10.2017 - 08.2023
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Assessed loan requests for accuracy, completeness and conformance with established lending guidelines.
- Analyzed customer payment histories to assess credit risk profiles.
- Determined appropriate loan terms based on borrower's creditworthiness.
- Conducted detailed analysis of customers' liquidity, capital structure, borrowing capacity and debt serviceability.
- Developed strategies to manage delinquent accounts and reduce overall portfolio risks.
Credit Officer
Firstbank of Nigeria
Lagos
04.2014 - 09.2017
- Conducted regular reviews of existing customers' accounts to ensure compliance with agreed terms.
- Assessed the impact of new products or services on current credit policies.
- Negotiated payment plans with delinquent customers in order to minimize losses due to non-payment.
- Investigated customer complaints regarding billing errors or other discrepancies.
- Prepared detailed reports summarizing customer profiles, risk assessments, and recommendations for approval and denial of new lines of credit.
Education
Associate of Arts - Business Administration
University of Nigeria
Nigeria04-2013
Skills
- Account updating
- Report Generation
- Inbound and Outbound Calling
- Product Knowledge
- Data Collection
- Information Security
- Complaint resolution
Certification
Project Management Professional .PMP
Timeline
Customer Service Representative
Datagene
11.2023 - 04.2024
Credit Analyst
Primera Bank Nigeria
10.2017 - 08.2023
Credit Officer
Firstbank of Nigeria
04.2014 - 09.2017
Associate of Arts - Business Administration
University of Nigeria
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