KUNJUKOSHY M MATHEWS
Edmonton,CANADA
Summary
Driven Systems Administrator with 13 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Meticulous System Administrator with experience in Windows system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences. Reliable System Administrator provides 24/7 oversight of valuable data and technological assets. Trusted to safeguard cybersecurity, employee privacy and business continuity. Serves as first line of defense against technical interruptions and unwanted intrusions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure System admin position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Machine Operator
DURABUILT Windows & Doors -ALBERTA, CANADA
2023.12 - Current
- Comfortable with computer applications used in the manufacturing process
- Experience working with diverse cultures and a varied workforce
- Proficient knowledge of using saws, cutting tools, and other hand tools
- Skilled with various methods of measurement and verification
- Comfortable with units of measure such as mm and inches (metric system)
- Use hand tools to fasten window components in the required sequence specified by the Line Lead
- Identify materials, welds, that do not meet quality requirements, and reporting the defective material to their Line Lead
- Ensure the welds on the corners have been cleaned per quality requirements
- Complete quality related documents completely and accurately in a timely manner
- Complete production related documents completely and accurately in a timely manner
- Keep work area free from clutter, recycling waste, and removing all dust on a daily basis
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
IT Assistant Manager (Part Time -Remote)
LIM TECH SERVICE LTD EMONTON -ALBERTA, CANADA
2023.08 - Current
- Managing Azure Enrtra -ID, In tune MDM, Office 365, Microsoft Exchange
- Enhanced system efficiency with routine maintenance and troubleshooting tasks.
- Improved IT infrastructure by implementing and managing network updates and software installations.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Assign Calls and duties to field Service Engineers
- Second level support for primary remote desktop support role at home& business facility
- Implementation of IT related projects, both software and hardware
- Liaise with corporate IT for integrated support issues
- Manage IT purchases for the facility (e.g., computers, cables, printers, switches)
- Coordinate with outside IT vendors for software licenses, printer leases etc
- Coordinate continuous improvement initiatives
IT Executive
CROWNE PLAZA HOTELS & RESORTS COCHIN– KERALA, INDIA
2017.03 - 2023.07
- Provide Technical, Telephone and Remote support to ensure network infrastructure is well integrated, properly configured, tested, secured and available for service on time
- Manage IT Ticketing System (Message Box)
- Configure and troubleshoot Veeam cloud backup software
- Ensure routine backup service to maintain smooth functioning of applications and 100% uptime
- Ensure all software & Hardware Inventory, licensed and adhered Liaison with 3rd party vendors/partners to work through warranty, operational, CAPEX and/or project work
- Shrink guest complaints on internet access WIFI
- Experience in End point Security CrowdStrike Falcon for Monitoring, deepfreeze, web sense, Security assessment for identify for issue related malware and Vulnerability
- Update and maintain Networking, Digital Security standard compliance as per company standard
- Experience in Windows 7 –11, Severs 2008 to 2022 Linux centos, ubuntu, Parrot OS and Network Printers, Photocopiers, Scanner (Ricoh, Konica, Hp, Cannon, Brothers)
- Monitor and support Physical Hardware and Virtual data/application servers, Storages NAS &SAN and 300+ Desktop with minimal downtime
- Maintain MDF, Active directory (AD) Users, GPO, DHCP, DNS, Azure, (Entra ID), Intune, SQL, SCCM, VMware, Hyper-V and OVB
- G-Work space (G-suite, G-drive, G-meet & Office 365 (Teams, Outlook, one drive, SharePoint)
- Experience in configure and maintain Wi-Fi Ruckus Controller, Access point, Juniper Firewall for Security and CISCO MERAKI (MX, MR, MS, SM)
- Experience in Hotel ERP and CRM software and applications such as MICROS POS, INFRASYS, FIDELO Material Controls, ESCAP, DELPHI, SUN, OPERA and Keycard Systems application and data Servers
- Experience in AV/IT Setup for Meetings and Banquets events (Video conference, Projectors, Interactive Panel)
- Take care of VOIP Telephone (NEC), EPBAX Call Accounting Managing Sever, Access control, Biometric and CCTV
- Provide training and awareness related to It security, Data protection for new Joiners and staff
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity.
- Implemented cost-effective technology upgrades, ensuring optimal performance while staying within budgetary constraints.
- Established robust network architecture for seamless connectivity across multiple locations, promoting efficient communication and collaboration among teams.
- Negotiated contracts with vendors and suppliers, securing favorable terms for hardware acquisition and software licensing.
- Collaborated with cross-functional teams to deliver integrated technology solutions that met diverse business needs.
- Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
- Pioneered adoption of cloud-based services for greater flexibility, scalability, and cost savings in IT operations.
- Built IT infrastructure to support key business strategies and evolving processes.
- Reported monthly to IT manager on budget, in-flight initiatives and upcoming projects.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
NETWORK & VSAT ENGINEER, FREE LANCER FOR VENDORS OF HCL, HUGHE
Freelancer
2015.08 - 2017.02
- Installed and configured Cisco firewall: ASA, Palo Alto, Windows 10, 2008 / 2012 R2 severs
- Installed and commissioned wireless products: Cisco, Aruba, D-Link, Vast and RF
- Performed day-to-day documentation for Vsat and WIFI (CISCO MERAKI) site survey
- Collaborated with cross-functional teams to ensure seamless integration of VSAT systems into existing networks.
- Developed custom solutions to meet unique client requirements in various industries, such as oil and gas, maritime, and military applications.
- Strengthened relationships with vendors through regular communication and collaboration on equipment specifications, pricing negotiations, and support agreements.
- Supported disaster recovery efforts in emergency situations by quickly deploying portable VSAT systems for temporary communication infrastructure restoration.
- Reduced operational costs by identifying areas for improvement within the VSAT infrastructure and proposing cost-effective solutions.
- Mentored junior engineers in best practices for VSAT design, implementation, troubleshooting techniques.
- Improved network performance by designing, implementing, and maintaining VSAT systems.
- Optimized satellite communication links for increased reliability and efficiency.
NETWORK
KEYSTONE SYSTECH PVT. LTD
2014.06 - 2015.07
- Programmed Routers and Switches
- Performed troubleshooting tasks for connectivity, speed, network and packet loose issues
- Experience with different WAN media and line encapsulations: VPN, MPLS, IPSEC, SITE TO SITE Frame Relay, ISDN BRI, and PRI
- Installed hardware and software for network and security anti-virus
- Monitored and Tested Sniffer packet captures and trace analysis
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
- Streamlined network management through the implementation of automated monitoring tools and processes.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Developed comprehensive documentation for network design, configuration standards, and operational procedures.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Maintained compliance with industry regulations by regularly auditing network security measures and addressing vulnerabilities as they were discovered.
NETWORK & V-SAT ENGINEER
FUTURE TECH
2012.01 - 2014.06
- VENDORS OF HCL COMMNET, NELCO TATA NET DIVISION AND HUGHES
- Knowledge and experience using Routing Protocols: RIP, IGRP, EIGRP OSPF, BGP and Routed Protocols such as TCP/IP
- Experience in network cables, crimping cables and connectors
- Configured internet leased line and VPN modems: MROTEK White lite, ASMI 52
- Applied Technologies: VSAT (GKU, GSBL, VLSR, DAMA)
- Hands on experience with RF field and Bank Domains
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Wrote, reviewed and edited technical document in accordance with template requirements.
Education
BACHELOR OF BUSINESS ADMINISTRATION - BUSINESS ADMINISTRATION
ST. BERCHMANS COLLEGE, MAHATMA GANDHI UNIVERSITY
01.2011
Skills
- Strong Work Ethic
- Operations Support
- Teamwork and Collaboration
- Good Communication
- Problem-Solving
- Goal Setting
- Inventory Control
- Work Scheduling
Certification
- CCNA R&S CISCO CERTIFIED NETWORK ASSOCIATE, 11/01/11, 10/01/20
- CCNA VOICE, 10/01/14, 10/01/17
- CCNA WIRELESS CERTIFIED, 10/01/17, 10/01/20
- ITIL V3 FOUNDATION CERTIFIED, 11/01/17, Present
- GOOGLE IT PROFESSIONAL SUPPORT, 09/01/20, Present
- COMPTIA A+, 08/01/23, 08/01/26
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Professional Working
Telugu
Professional Working
Timeline
Machine Operator
DURABUILT Windows & Doors -ALBERTA, CANADA
2023.12 - Current
IT Assistant Manager (Part Time -Remote)
LIM TECH SERVICE LTD EMONTON -ALBERTA, CANADA
2023.08 - Current
IT Executive
CROWNE PLAZA HOTELS & RESORTS COCHIN– KERALA, INDIA
2017.03 - 2023.07
NETWORK & VSAT ENGINEER, FREE LANCER FOR VENDORS OF HCL, HUGHE
Freelancer
2015.08 - 2017.02
NETWORK
KEYSTONE SYSTECH PVT. LTD
2014.06 - 2015.07
NETWORK & V-SAT ENGINEER
FUTURE TECH
2012.01 - 2014.06
BACHELOR OF BUSINESS ADMINISTRATION - BUSINESS ADMINISTRATION
ST. BERCHMANS COLLEGE, MAHATMA GANDHI UNIVERSITY
- CCNA R&S CISCO CERTIFIED NETWORK ASSOCIATE, 11/01/11, 10/01/20
- CCNA VOICE, 10/01/14, 10/01/17
- CCNA WIRELESS CERTIFIED, 10/01/17, 10/01/20
- ITIL V3 FOUNDATION CERTIFIED, 11/01/17, Present
- GOOGLE IT PROFESSIONAL SUPPORT, 09/01/20, Present
- COMPTIA A+, 08/01/23, 08/01/26
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