Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kunjana Baniya

Scarborough, Toronto,ON

Summary

Enthusiastic Hospitality professional with 5 years of successful experience in the hospitality industry delivering unique customer service and dining experience. High-energy culinary professional meeting high standards of customer satisfaction while maintaining the integrity and work ethics of the organization. Results-oriented and hardworking with excellent multitasking skills and a focused mentality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Sunset Grill
Scarborough, ON
07.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.

Food Service Supervisor

Ital Vital Restaurant
Toronto, ON
04.2022 - 02.2024
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Purchased food and supplies according to department needs.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Adhered to company food, safety, quality and sanitation policies.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Maintained inventory of supplies, equipment, and food items needed for daily operations.

Front of the House

Eadrey Foods
Toronto
01.2022 - 04.2022
  • Receiving and confirming the reservation of the customers
  • Assist customers with orders and upselling the products
  • Maintaining an accurate cash drawer, card transactions, and following inventory procedures for keeping the Front of House appropriately stocked
  • Handled complaints, settled disputes, and resolved customer conflicts.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.

Guest Relations Executive

Soaltee Crowne Plaza
Kathmandu, Nepal
05.2019 - 09.2021
  • Educated guests about available amenities and coordinated delivery of desired services.
  • Supported VIP guests and kept hotel staff apprised of specific requests.
  • Established and implemented programs and service guidelines, fostering the ultimate guest experience.
  • Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
  • Developed new ideas to drive cost-effective guest amenities.
  • Reviewed guest paperwork and resolved problems promptly.

Guest Service Agent (Trainee)

Soaltee Crowne Plaza
Kathmandu, Nepal
12.2018 - 06.2019
  • Greeting guests upon arrival and making them feel welcome
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Administering check-ins and check-outs
  • Provide front desk services to guests like delivering information and assisting them with their queries
  • Processing guest requests and their payments
  • Diffusing conflict or tense situations with guests

Server/Hostess (Trainee)

Central World Hotel Co Limited
Bangkok, Thailand
05.2018 - 10.2018
  • Ensure that customer needs and desires are met
  • Order supplies and co-ordinate services
  • Attend to customer complaints
  • Provide a helpful and inviting environment for guests
  • Take reservations and bookings and also maintain records of each guest as they arrive
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education

Post-Graduate Certificate - Global Hospitality Business Development

Seneca College of Applied Arts And Technology
North York, ON
05.2023

Post-Degree Certificate - Global Hospitality Operations Management

Seneca College of Applied Arts And Technology
North York, ON
01.2021

Bachelor of Hospitality And Tourism Management - Hotel And Resort Management

Nepal Academy of Tourism And Hotel Management
Kathmandu, Nepal
09.2019

Skills

  • Food and Beverage Service
  • Critical Thinking
  • Work Area Inspection
  • Cash Receipt Balancing
  • Complaint Resolution
  • Verbal and Written Communication
  • Front Desk Operations
  • Guest Services
  • Computer Skills
  • Teamwork and Leadership
  • Microsoft Office
  • Opera Hotel Software
  • Credit and Cash Payments
  • Phone and Email Etiquette
  • Reservations Management
  • Room Assignment

Certification

  • Appreciation letter from, Soaltee Crowne Plaza- 2019
  • Certification for best internship from Hotel Central World Bangkok, Thailand- 2018
  • Workplace wellbeing by aoda.ca- 2022
  • Google Analytics beginners - 2022
  • Sexual Violence Policy Training by Seneca College- 2022
  • Risk of modern slavery in labour sourcing by Sustainability Hospitality Alliance - 2022
  • Social Marketing certification from hootsuite academy- 2022
  • The Fundamental of digital marketing training by google digital garage-2022

Timeline

Server

Sunset Grill
07.2023 - Current

Food Service Supervisor

Ital Vital Restaurant
04.2022 - 02.2024

Front of the House

Eadrey Foods
01.2022 - 04.2022

Guest Relations Executive

Soaltee Crowne Plaza
05.2019 - 09.2021

Guest Service Agent (Trainee)

Soaltee Crowne Plaza
12.2018 - 06.2019

Server/Hostess (Trainee)

Central World Hotel Co Limited
05.2018 - 10.2018

Post-Graduate Certificate - Global Hospitality Business Development

Seneca College of Applied Arts And Technology

Post-Degree Certificate - Global Hospitality Operations Management

Seneca College of Applied Arts And Technology

Bachelor of Hospitality And Tourism Management - Hotel And Resort Management

Nepal Academy of Tourism And Hotel Management

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Kunjana Baniya