Kunj Patel
Calgary
Summary
Experienced Customer Service Representative with strong oral and written communication skills, active listening, and analytical problem-solving abilities. Dedicated to improving customer experiences through service-oriented behaviors and understanding their desires. Committed to delivering customized solutions that meet their needs and foster long-lasting loyalty.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon Delivery Driver | GPRD
07.2024 - Current
- Delivered packages to customers on time and accurately
- Followed planned routes using GPS to stay on schedule
- Checked the delivery van before and after each shift to make sure it was safe to drive
- Worked with dispatch to solve any problems during deliveries
- Provided friendly and professional service to customers
Supervisor
Tahini’s Kanata
10.2023 - 05.2024
- Managed supply, inventory, and ordering processes in the store, ensuring optimal stock levels and timely replenishment
- Skilled in chicken spit preparation
- Maintained cleanliness, organization, and overall presentation of the store to meet high standards
- Proficient in opening and closing procedures, maintaining operational efficiency from start to finish
- Experienced in both front-line customer service and back-end food preparation, ensuring a seamless dining experience
Student Assistant
Western Kentucky University Math Department
05.2021 - 12.2021
- Greet and direct students and visitors, answer and transfer phone calls
- Have a working knowledge of Microsoft programs
- General office duties which include processing and sorting US mail and campus mail, faxing and copying documents, and working on assigned projects from Math staff and faculty, other duties as assigned
Enforcement Officer
Western Kentucky University Parking & Transportation
02.2021 - 04.2021
- Communicate with supervisors and other officers through a two-way radio system
- Boot the vehicle if necessary, writing a citation if a car is parked illegally
- Compile a detailed report of the situation including a picture and report to the supervisor
Part-time Student Worker
Western Kentucky University Farm
03.2020 - 06.2020
- Taking samples of crops per area for calculating yield production
- Taking soil samples from different fields
- Mowing grass, driving a tractor and milking cows
- Assisted with planting corn and soybeans
- Operated equipment such as tillage machine, tractors and maintained the grounds of the farm
- Assisted in day-to-day operations of the farm such as irrigation, cleaning equipment, etc
Education
Bachelor of Science - Agriculture with an emphasis in Agronomy
WESTERN KENTUCKY UNIVERSITY
Bowling Green, KY12.2021
Post-Graduate - Digital Media and Marketing
UNIVERSITY OF CALGARY
Calgary, AB01.2025
Post-Graduate - Business Development and Sales
ALGONQUIN COLLEGE
Ottawa, ON05.2024
Skills
- Microsoft Word, Excel, Access, PowerPoint
- Detail-oriented and Organized
- Excellent multi-tasker
- Superior Customer Service
- Sales Strategies
- Problem-Solving
- Good Communication Skills
- Cash handling expertise
- Critical Thinking
- Leadership quality
- Time management skills
- Documentation and reporting
- Teamwork and collaboration
Involvement
- Treasurer at Indian Student Association
- WKU Badminton Club
- WKU Volleyball Club
Languages
English
Professional Working
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Delivery Driver
Amazon Delivery Driver | GPRD
07.2024 - Current
Supervisor
Tahini’s Kanata
10.2023 - 05.2024
Student Assistant
Western Kentucky University Math Department
05.2021 - 12.2021
Enforcement Officer
Western Kentucky University Parking & Transportation
02.2021 - 04.2021
Part-time Student Worker
Western Kentucky University Farm
03.2020 - 06.2020
Post-Graduate - Digital Media and Marketing
UNIVERSITY OF CALGARY
Post-Graduate - Business Development and Sales
ALGONQUIN COLLEGE
Bachelor of Science - Agriculture with an emphasis in Agronomy
WESTERN KENTUCKY UNIVERSITY
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