Summary
Overview
Work History
Education
Skills
availability
Work Availability
Timeline
Hi, I’m

Kunj Patel

Milton,ON
Kunj Patel

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
years of professional experience

Work History

CAFE COFFEE DAY
AHMEDABAD , GUJARAT,INDIA

Customer Service Representative
02.2020 - 07.2023

Job overview

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Increased customer traffic count by [Number]% and retail sales by [Number]%.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Oversaw warranty counseling process to manage expense controls.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Excelled in exceeding daily credit card application goals.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Strengthened customer retention by offering discount options.

Education

Hemchandracharya North Gujarat University
AHMEDABAD , GUJARAT,INDIA

BBA from Business
04-2021

University Overview

Skills

  • Adaptive Team Player
  • Customer Relations
  • Active Listening
  • Customer Education
  • Client Relations
  • Critical Thinking
  • Problem-Solving Abilities
  • Multi-Task Management
  • Complaint Handling
  • Order Fulfillment
  • Customer Service
  • Quality Control

availability

availability
  • Monday -full time
  • Tuesday -full time
  • Wednesday -full time
  • Friday - full time
  • Saturday -full time
  • sunday-full time
Availability
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Timeline

Customer Service Representative
CAFE COFFEE DAY
02.2020 - 07.2023
Hemchandracharya North Gujarat University
BBA from Business
Kunj Patel