Kung Chun Wah Tim
Mainetti (HK) Ltd
Vancouver,BC
1
Language
1
Certification
27
Years of experience
Results-driven Account Manager with 18 years of experience in sales and customer service, specializing in merchandising strategies that boost revenue. Strong background in relationship management and strategic planning, focusing on fostering organizational growth. Committed to delivering impactful solutions that align with client needs.
Work History
Senior Telemarketing Promotion Officer
8 Months- Presented products such as Long Distance Service, Internet and Pager, to customers
- Resolved customer complaints and addressed needs to facilitate successful sales
- Educated new promoters on product features and customer service techniques. and assisted them in solving customer complaints
Personal Financial Analyst
1 Year 3 Months- Delivered personalized solutions addressing asset, debt, protection, and income management needs
- Educated clients on insurance principles, retirement funding options, money-saving strategies, and pathways to financial freedom
- Contacted potential customers to establish new accounts
Account Manager
14 Years 9 Months- Managed over 200 accounts of USA/American market hanger and plastic bag vendors located in Hong Kong/China, including 100 key and active accounts and over 10 retailers and global buying agents such as Brooks Brothers, Komar Sourcing, and Lojas Renner in Brazil.
- Maintain close relationship with key accounts and explore new business opportunities. Visit average of 2-3 customers daily; identify and analyze their needs, provide suitable solutions to them.
- Cross-sold diverse product range, including hangers (paper, metal wire, plastic, sustainable materials), plastic bags (reused, recycled, compostable), and additional items like shopping bags, labels, and tags, enhancing customer offerings.
- Assisted Regional Director and Business Manager in implementing global hanger program for Lojas Renner in 2011.
- Maintained annual sales revenue of CAD 2-3 million, ensuring consistent financial performance.
Account Executive
4 Years 3 Months- Managed over 30 accounts in the United States, including K-mart, Joann’s, Bed Bath & Beyond, BJ’s, and Meijers, as well as 5 accounts in Canada, including The Bay, Zellers, and Shopper Drug Mart, and 2 accounts in Australia, Target Australia and Myer Australia.
- Established the showroom layout to enhance product visibility and customer engagement. and assist American sales representative in the meeting.
- Followed up on project samples and prepared quotations and samples ahead of deadlines.
- Involved product development and price negotiation with the vendors
- Participated in product development and negotiated prices with vendors.
- Set up the showroom and assist American sales representatives in the meeting.
Customer Services Officer
5 Months- Managed telephone enquiries and updated customers on shipment status to enhance communication
- Onboarded new customers and maintained relationships with existing accounts to drive customer satisfaction
- Supported Sales Department by following up on accounts and performing administrative and clerical tasks to streamline operations
- Executed marketing strategies to promote products and services and visited to the existing customers
Customer Services Representative
6 Months- Resolved hotline enquiries and complaints, ensuring customer satisfaction through timely follow-up actions
- Supported office operations by managing administrative responsibilities
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining exceptional service quality and response times.
- Collaborated with cross-functional teams to streamline support processes and enhance customer satisfaction.
Grocery Department Supervisor
10 Months- Trained and supervised new employees on daily routines to ensure compliance and efficiency
- Oversaw inventory management processes
- Provided customer and logistics support to enhance service quality and resolve inquiries
Education
Bachelor of Arts - Administrative and Commercial Studies (Finance and Economics)
Curriculum Highlights: Accounting and Business Analysis including Management Accounting, Marketing and Decision Making Analysis, Human Resources Management and Case Studies
Skills
Client relationship management
Cantonese and English fluency
Windows and MS Office
Data entry accuracy
Certification
- License of Life Insurance, including Accident & Sickness 1998 B.C. Ministry of Finance and Corporate Relations
- License of Mutual Fund 1998 The Investment Funds Institute of Canada
- Certificate in Bookkeeping (Second Level) 1991 London of Chamber Commerce and Industry Examinations Board, United Kingdom
Interests
Travelling
Squash
Chess
Bowling
Fishing
PRESENT AND EXPECTED SALARY
Expected Salary: $16,000(negotiable)
Languages
English
Native or Bilingual
Timeline
Account Manager
Mainetti (HK) Ltd
2007.04 - 2022.01Read More
Account Executive
Jetmax Limited, Hong Kong
2000.01 - 2004.04Read More
Customer Services Officer
Wise Logistics Limited, a member of Express Border, Hong Kong
1999.06 - 1999.11Read More
Customer Services Representative
Autotoll Limited, Hong Kong
1998.12 - 1999.06Read More
Senior Telemarketing Promotion Officer
Asia International Services Corporation, Vancouver, Canada
1998.02 - 1998.10Read More
Personal Financial Analyst
Primerica Financial Service, a member of Citigroup, Vancouver, Canada
1997.07 - 1998.10Read More
Grocery Department Supervisor
T&T Supermarket, Vancouver, Canada
1994.10 - 1995.08Read More
The University of Western Ontario
Bachelor of Arts from Administrative and Commercial Studies (Finance and Economics)
Read More