Overview
Work History
Education
Skills
Certification
Timeline
Generic

ADRIENNE KUNDWA

Toronto

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead

Mejuri
11.2021 - Current
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Delegated daily tasks according to project requirements and employee strengths to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Provided weekly progress reports and metrics to the manager
  • Assisted in the recruitment and onboarding of new team members.
  • Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
  • Collaborated with other departments to ensure successful completion of projects.
  • Supervised the daily work of staff and conducted audits to ensure work prioritization and quality.
  • Reported staff progress, deficiencies, and training needed to management.
  • Assumed responsibility for resolving technical issues when required; testifying technical troubleshooting competency.

Bartender /Restaurant Server

Boukan Restaurant
02.2023 - 04.2024
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Prepared and served food and beverages to customers.
  • Welcomed and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional
  • manner.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Resolved customer complaints and inquiries in a timely manner.

Call Centre Representive

Zedd customer solutions
04.2021 - 11.2021
  • Handled 40+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
  • Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into Sales Force
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Defused volatile customer situations calmly and courteously.

Call Center Representative

KGS research
08.2020 - 05.2021
  • Documented conversations with customers to track requests, problems and solutions.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Achieved high sales percentage with consultative, value-focused customer service approach.

HOSTESS

AL PORTO RISTORANTE
02.2019 - 12.2019
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Cashier

RETAIL CLERK | ARBTUS CITY MARKET
05.2018 - 11.2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

ASSISTANT MANAGER

KETO TRADING LTD-RWANDA
11.2016 - 05.2017
  • Making schedules for fellow staff members.
  • Giving clients a tour of the store.
  • Managed the day to day operations such as inventory updates.

Education

Some College (No Degree) - Business

British Columbia Institute of Technology
Burnaby, BC

Skills

  • Regulatory Compliance
  • Schedule Management
  • Performance monitoring
  • Key Performance Indicators
  • Resource Allocation

Certification

  • Smart serve
  • Ontario Security Guard License, Paragon Security.
  • CPR and First Aid Certificate, Paragon Security.


Timeline

Bartender /Restaurant Server

Boukan Restaurant
02.2023 - 04.2024

Team Lead

Mejuri
11.2021 - Current

Call Centre Representive

Zedd customer solutions
04.2021 - 11.2021

Call Center Representative

KGS research
08.2020 - 05.2021

HOSTESS

AL PORTO RISTORANTE
02.2019 - 12.2019

Cashier

RETAIL CLERK | ARBTUS CITY MARKET
05.2018 - 11.2018

ASSISTANT MANAGER

KETO TRADING LTD-RWANDA
11.2016 - 05.2017

Some College (No Degree) - Business

British Columbia Institute of Technology

Similar Profiles

CREATE PROFILE
ADRIENNE KUNDWA