ADRIENNE KUNDWA
Toronto
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
Mejuri
11.2021 - Current
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Delegated daily tasks according to project requirements and employee strengths to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Provided weekly progress reports and metrics to the manager
- Assisted in the recruitment and onboarding of new team members.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Collaborated with other departments to ensure successful completion of projects.
- Supervised the daily work of staff and conducted audits to ensure work prioritization and quality.
- Reported staff progress, deficiencies, and training needed to management.
- Assumed responsibility for resolving technical issues when required; testifying technical troubleshooting competency.
Bartender /Restaurant Server
Boukan Restaurant
02.2023 - 04.2024
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Prepared and served food and beverages to customers.
- Welcomed and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional
- manner.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Resolved customer complaints and inquiries in a timely manner.
Call Centre Representive
Zedd customer solutions
04.2021 - 11.2021
- Handled 40+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into Sales Force
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Defused volatile customer situations calmly and courteously.
Call Center Representative
KGS research
08.2020 - 05.2021
- Documented conversations with customers to track requests, problems and solutions.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Achieved high sales percentage with consultative, value-focused customer service approach.
HOSTESS
AL PORTO RISTORANTE
02.2019 - 12.2019
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Cashier
RETAIL CLERK | ARBTUS CITY MARKET
05.2018 - 11.2018
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
ASSISTANT MANAGER
KETO TRADING LTD-RWANDA
11.2016 - 05.2017
- Making schedules for fellow staff members.
- Giving clients a tour of the store.
- Managed the day to day operations such as inventory updates.
Education
Some College (No Degree) - Business
British Columbia Institute of Technology
Burnaby, BCSkills
- Regulatory Compliance
- Schedule Management
- Performance monitoring
- Key Performance Indicators
- Resource Allocation
Certification
- Smart serve
- Ontario Security Guard License, Paragon Security.
- CPR and First Aid Certificate, Paragon Security.
Timeline
Bartender /Restaurant Server
Boukan Restaurant
02.2023 - 04.2024
Team Lead
Mejuri
11.2021 - Current
Call Centre Representive
Zedd customer solutions
04.2021 - 11.2021
Call Center Representative
KGS research
08.2020 - 05.2021
HOSTESS
AL PORTO RISTORANTE
02.2019 - 12.2019
Cashier
RETAIL CLERK | ARBTUS CITY MARKET
05.2018 - 11.2018
ASSISTANT MANAGER
KETO TRADING LTD-RWANDA
11.2016 - 05.2017
Some College (No Degree) - Business
British Columbia Institute of Technology