Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kunda Musonda

Ottawa ,ON

Summary

Southern African Students’ Association (SASA), Carleton University

Western Representative responsible for representing students from the western region of Southern Africa, listening to student concerns and needs, and supporting initiatives and advocacy within the community.

Daisy Healthcare Club

Volunteer involved in community-based outreach, providing testing and awareness for non-communicable diseases and supporting public health initiatives within local communities.

Duke of Edinburgh Gold Award

Recipient of the Gold Award in recognition of hard work, teamwork, discipline, leadership, and academic excellence.

Overview

4
4
years of professional experience

Work History

Cashier

The Shoe Company
09.2023 - 11.2023

Processed cash, debit, and credit transactions accurately while providing one-on-one customer service in a retail environment. Assisted customers with purchases and enquiries, maintained an organised checkout area, and ensured a smooth and professional in-store experience.

Customer Service Representative

Shepsync LTD
01.2020 - 06.2022

Provided one-on-one customer service support via phone and provided one-on-one customer service support via phone and digital communication, responding to client enquiries related to agricultural products and services. Assisted customers by identifying their needs, answering questions, and providing accurate information and follow-up support, while maintaining professionalism, confidentiality, and a high standard of service.

digital communication, responding to client enquiries related to agricultural products and services. Assisted customers by identifying their needs, answering questions, and providing accurate information and follow-up support, while maintaining professionalism, confidentiality, and a high standard of service.

Provided one-on-one customer service support via phone and digital communication, responding to client enquiries related to agricultural products and services. Assisted customers by identifying their needs, answering questions, and providing accurate information and follow-up support, while maintaining professionalism, confidentiality, and a high standard of service.

Education

Bachelor of Arts - Honours Psychology

Carleton University
Ottawa, Ontario

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Adaptability
  • Multilingual communication
  • Interpersonal skills
  • Customer assistance

Languages

English
Native or Bilingual
French
Elementary
Bemba
Full Professional
Nyanja
Full Professional
Swahili
Limited Working

Timeline

Cashier

The Shoe Company
09.2023 - 11.2023

Customer Service Representative

Shepsync LTD
01.2020 - 06.2022

Bachelor of Arts - Honours Psychology

Carleton University
Kunda Musonda