Shruti Shruti
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Crew Person
McDonald's Restaurant
07.2023 - Current
- Contributed to sales growth through upselling promotional items and meal deals.
- Streamlined kitchen processes by organizing workstations for maximum productivity during busy times.
- Assisted in reducing wait times by effectively managing the register during peak hours.
- Reduced employee turnover rates through effective training techniques for new crew members.
- Efficiently handled multiple orders, resulting in shorter lines and happier customers.
- Assisted in inventory management, minimizing waste and optimizing stock levels.
- Improved order accuracy rates through careful attention to detail when inputting orders into the system.
Cashier Supervisor
Shoppers Drug Mart
Brampton, ON
01.2023 - 06.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
Education
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON08.2024
Skills
- Leadership Qualities
- Professionalism and Integrity
- Initiative and Self-Motivation
- Cash handling proficiency
- Goal Setting and Achievement
- Health and safety compliance
- Stress Tolerance
- Customer Service
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Crew Person
McDonald's Restaurant
07.2023 - Current
Cashier Supervisor
Shoppers Drug Mart
01.2023 - 06.2024
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
Similar Profiles
Marshellino HirmizMarshellino Hirmiz
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Emmit BonninEmmit Bonnin
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Pearla FrescasPearla Frescas
Cashier at McDonald's RestaurantCashier at McDonald's Restaurant
Harmony GillisHarmony Gillis
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Upneet LubanaUpneet Lubana
Senior Fund Administrator, Hedge Funds at SS&C Technologies. IncSenior Fund Administrator, Hedge Funds at SS&C Technologies. Inc