Kunal Rawal
vancouver,British Columbia
Summary
Results-driven professional with diverse experience in customer service, sales, and operations across the health insurance and retail food industries. Proven ability to communicate effectively, solve problems, and collaborate in fast-paced environments. Skilled in client relationship management, sales negotiation, inventory control, and regulatory compliance. Adaptable and detail-oriented with a strong focus on achieving business goals and enhancing customer satisfaction. Proficient in Microsoft Office, C, and process optimisation, seeking to leverage transferable skills in a dynamic corporate role.
Overview
4
4
years of professional experience
Work History
Production Team Member
Whole Foods Market
Vancouver, British Columbia
08.2023 - Current
- Prepared and assembled high-quality, ready-to-eat meals, salads, and hot bar items, following strict food safety and quality standards.
- Maintained cleanliness and organisation of workstations, ensuring compliance with health and safety regulations.
- Assisted in inventory management by rotating stock, checking product freshness, and minimising waste.
- Collaborated with team members to meet daily production goals and maintain product availability during peak hours.
- Provided excellent customer service by answering product-related questions, and accommodating special requests.
Insurance Agent
Niva bupa
Mumabi, Maharashtra
07.2021 - 05.2023
- Conducted in-depth consultations to assess clients' healthcare needs, and recommended suitable insurance products.
- Managed end-to-end policy processing, ensuring accurate documentation and timely issuance.
- Maintained strong client relationships, resulting in an 80% policy renewal rate and increased customer retention.
- Provided comprehensive claim support and guided customers through claim procedures, reducing claim resolution time by 90%.
- Stayed updated on industry regulations and company products to ensure compliance with IRDAI guidelines.
Education
MBA - Business of Administration
University Canada West
Vancouver, None12-2024
Bachelor of Accountancy And Finance -
Model College
07-2021
Skills
- Customer Service Excellence
- Effective communication
- Time management
- Team Collaboration
- Problem-Solving
- Attention to detail
- Sales and negotiation
- Adaptability and flexibility
- Inventory and Process Management
- Regulatory Compliance
- Microsoft Office Proficiency
Accomplishments
"Best Performer" Trophy at Niva Bupa for consistently exceeding sales targets and delivering outstanding customer service.
"Employee of the Month" at Whole Foods Market for exceptional performance, teamwork, and commitment to operational excellence.
Timeline
Production Team Member
Whole Foods Market
08.2023 - Current
Insurance Agent
Niva bupa
07.2021 - 05.2023
MBA - Business of Administration
University Canada West
Bachelor of Accountancy And Finance -
Model College
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