KUNAL KAURA
Prince Albert,Canada
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Supervisor
Tim Hortons
Prince Albert, Canada
09.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Warehouse Worker
Cargojet and Campar
Vancouver, Canada
08.2021 - 09.2021
- Loaded, unloaded, and moved material to and from storage and production areas
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Sorted out the packages as per their postal code.
Customer Service Representative
Tim Hortons
Surrey, Canada
09.2019 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Surjit General Store
Punjab, India
05.2017 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Sacred Heart School
Moga, PunjabAssociate in Computer Science - Programming Languages Like Java, Python, C++, Html
Columbia College
Vancouver, British Columbia08.2021
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Multitasking Abilities
- Attention to Detail
- Excellent Communication
- Employee Motivation
- Adaptability and Flexibility
- Fast learner
- Willingness to learn
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Technologyskills
- MS word
- PowerPoint
- Excel
- Outlook
- Knowledge of various programming languages
Voluntaryexperience
Event Organizer, Worked as an event organizer in high school an always made it a successful one
Timeline
Supervisor
Tim Hortons
09.2021 - Current
Warehouse Worker
Cargojet and Campar
08.2021 - 09.2021
Customer Service Representative
Tim Hortons
09.2019 - 09.2021
Sales Associate
Surjit General Store
05.2017 - 07.2019
High School Diploma -
Sacred Heart School
Associate in Computer Science - Programming Languages Like Java, Python, C++, Html
Columbia College