KUNAL GUPTA
Surrey,BC
Summary
Successful team leader and complex problem-solver skilled in reviewing, fixing and improving code to maximize product performance and usability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nordia Inc
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Senior Executive
SAMSUNG SDS
10.2021 - 03.2022
- Worked with the Quality Assurance team for different projects.
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
SDE Intern
SAMSUNG SDS
07.2021 - 09.2021
- Worked on various projects and software’s using languages like Java, C++ etc.
- Enhanced user experience by developing intuitive UI components for the web application.
- Optimized code performance, reducing load time and improving overall efficiency.
- Improved software quality by identifying and fixing bugs in the application.
- Collaborated with cross-functional teams to design and implement new features in alignment with project goals.
- Participated in code reviews, ensuring adherence to best practices and contributing to a culture of continuous improvement.
Associate Software Engineer
MAQ Software
12.2020 - 06.2021
- Worked on pulling data from upstream source and processing it as per requirements in Mart layer (Azure Data bricks) with the help of PySpark, SQL queries
- Built reports in Power BI to visualize data in forms of tables, matrices, cards, charts, graphs etc.
- Improved software quality by conducting thorough code reviews and providing constructive feedback to team members.
- Streamlined the development process by implementing Agile methodologies and organizing daily stand-up meetings.
- Enhanced application performance through optimization of algorithms and data structures.
- Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
Education
MBA - International Business
Trinity Western University
Langley, BC12.2023
B.E - Computer Engineering
Thapar Institute of Engineering And Technology
Patiala, India07.2021
XII -
DAV Public School
2017
Skills
- C/ C, Data Structures, OOPs, SQL, Azure DevOps, Azure Data Factory, Azure Data bricks, SSAS, Power BI, MATLAB, MS SQL Server, Oracle
- Team Development
- Quality Control
- Customer Relations
- MS Excel, MS Word and MS Powerpoint
- Time Management
- Data Analysis
- Operations Management
- Corporate Finance
- Quality Assurance
- Business Analysis
Accomplishments
- Data Structures and Algorithms – Coding Blocks
- Leadership Development Experience – AIESEC
- Programming in C++ - Halo Computer Education Institute– B, Agar Nagar, Ludhiana, Punjab
Additional Information
- AWARDS & ACHIEVEMENTS , Biz Gyan Tree – Business Plan Competition (Jagriti Digital Yatra 2020). Outstanding position in SCUDEM IV 2019 under SIMIODE in a team of 3. First prize in Quiz Competition under MATRIX (GGNIMT) - 2016. First prize in Quiz Competition under GNPS (SCIENCE FEST) - 2015. School Winner in THE QUEST- 2012 – Gold medal.
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
Certification
- Data Structures & Algorithms - Coding Blocks
- Leadership Development Experience - AIESEC Global
Timeline
Customer Service Representative
Nordia Inc
07.2023 - Current
Senior Executive
SAMSUNG SDS
10.2021 - 03.2022
SDE Intern
SAMSUNG SDS
07.2021 - 09.2021
Associate Software Engineer
MAQ Software
12.2020 - 06.2021
MBA - International Business
Trinity Western University
B.E - Computer Engineering
Thapar Institute of Engineering And Technology
XII -
DAV Public School
- Data Structures & Algorithms - Coding Blocks
- Leadership Development Experience - AIESEC Global
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