Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

KUNAL DHINGRA

Ottawa,Canada

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Engineer in Support

EventStore
08.2021 - 07.2024
  • Provide Tier 3 support to the EventStore cloud and SaaS solutions through Salesforce tickets
  • Resolved 90% of tickets within 15 minutes
  • Reproduce client issues by running client and server instances in a Linux/Unix environment
  • Use Linux shell commands to filter and retrieve relevant information from large log files
  • Assisted customers in setting up virtual environments(Linux/Unix) using VMware for the development and testing of EventStoreDB
  • Visualized customer instance statistics using Elasticsearch and Grafana for root cause analysis
  • Follow up on the existing tickets to ensure the agreed SLA
  • Resolve customer's cluster communication issues by reviewing network configuration files and providing guidelines to clients
  • Decrease latency of existing API endpoints by 80% by resolving a bug with an underlying SQL query
  • Utilized the Postman tool to test and analyze responses from API endpoints
  • Create knowledge base articles to address issues and assist new joiners.

E-commerce Technical Support Analyst

Giant Tiger
11.2020 - 07.2021
  • Provided Level 2 support for the e-commerce platform
  • Addressed tickets escalated by the Giant Tiger helpdesk
  • Manually tested the new website features before production deployment
  • Extracted data from SQL Server database using SQL queries
  • Updated HTML code for UI content and policy documents
  • Reproduced client issues in the development environment and provided the fixes
  • Analyzed responses from RESTful API's endpoints.

Technical Support Analyst

Aptos
08.2018 - 12.2019
  • Provided Level 2 support for POS applications
  • Worked on escalated tickets in Salesforce
  • Prioritized customer issues and ensured timely feedback
  • Reproduced and debugged client issues by analyzing logs
  • Constantly worked with clients until the problems were resolved
  • Worked with Windows and MSSQL server
  • Extracted data from SQL Server database using SQL queries
  • Analyzed responses from RESTful API's endpoints.

Education

Masters of Science - Computer Science -

University of Regina
Regina, Saskatchewan
05.2018

Bachelor of Technology - Computer Science -

Punjab Technical University
Punjab, India
05.2013

Skills

  • Linux/Unix
  • Mac OS
  • Microsoft Windows
  • C#
  • Javascript
  • Typescript
  • HTML
  • CSS
  • JSON
  • Excellent oral and written communication skills
  • Ability to work under stress and meet deadlines
  • Self-starter and motivated by constant learning
  • Adapting to new environments and coordinating with team members
  • Root Cause Analysis

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

MongoDB Associate Developer

Timeline

Engineer in Support

EventStore
08.2021 - 07.2024

E-commerce Technical Support Analyst

Giant Tiger
11.2020 - 07.2021

Technical Support Analyst

Aptos
08.2018 - 12.2019

Masters of Science - Computer Science -

University of Regina

Bachelor of Technology - Computer Science -

Punjab Technical University

Similar Profiles

CREATE PROFILE
KUNAL DHINGRA