Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kunal .

Kamloops

Summary

Dynamic manager with a proven track record at RoofCentre, excelling in leadership development and quality management. Enhanced customer satisfaction through strategic process improvements and fostered a collaborative team environment. Skilled in account management and staff supervision, driving exceptional service delivery and operational efficiency.

Overview

3
3
years of professional experience

Work History

Manager in Training

RoofCentre
09.2024 - Current
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
  • Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
  • Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
  • Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.

Manager in Training

Roofmart
06.2024 - Current
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
  • Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.

Floor Supervisor /Sales Associate

Hudson's Bay
10.2022 - 12.2023
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.

Sales Associate

Walmart
12.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

BBA - Marketing

Thompson Rivers University
Kamloops, None
12-2023

BBA - International Business

Kurukshetra University
Kururkshetra
05-2020

Skills

  • Leadership development
  • Account management
  • Technical skills
  • Quality management
  • Staff supervision
  • Customer service
  • Business administration
  • Strategic business development

Accomplishments

  • Achieved Manager in Training by completing Sales Assosciate with accuracy and efficiency.
  • Supervised team of 6 staff members.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Manager in Training

RoofCentre
09.2024 - Current

Manager in Training

Roofmart
06.2024 - Current

Floor Supervisor /Sales Associate

Hudson's Bay
10.2022 - 12.2023

Sales Associate

Walmart
12.2021 - 05.2022

BBA - Marketing

Thompson Rivers University

BBA - International Business

Kurukshetra University

Similar Profiles

CREATE PROFILE
Kunal .