Kumiko Uematsu
Richmond,BC
Summary
Accomplished Massage Therapist with a track record of enhancing client satisfaction at Flow Thai Massage & Spa Ltd through expert application of stress relief and deep tissue massage techniques. Demonstrated professionalism and ethics, significantly improving client relationships and service quality. Skilled in body treatments and creating a welcoming environment, reflecting a commitment to excellence in customer care. Knowledgeable massage with 1.5 years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments.
Overview
7
7
years of professional experience
Work History
Massage-therapist
Flow Thai Massage & Spa Ltd
04.2023 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided clear, concise instructions to clients to prepare for massage services.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
Light Duty Cleaner
The Wickaninnish Inn Ltd
10.2017 - 05.2022
- Provided exceptional customer service when interacting with clients during on-site visits or via phone calls regarding inquiries about services offered or feedback received.
- Contributed to a healthy work environment by regularly emptying trash bins and replacing liners.
- Supported inventory management processes by monitoring supply levels and submitting timely replenishment requests when needed.
- Streamlined workflow efficiency by effectively organizing supplies and equipment needed for daily tasks.
- Exceeded client expectations with meticulous attention to detail in all assigned tasks.
- Demonstrated excellent teamwork skills through collaboration with fellow cleaners on large projects.
- Boosted customer satisfaction scores by consistently delivering top-notch cleaning services.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Technical Associate - Tourism And Hospitality
Hospitality Tourism College
Japan, Tokyo03.2008
Skills
- Professionalism and Ethics
- Stress Relief Massage
- Hot Stone Massage
- Thai Massage
- Deep Tissue Massage
- Reflexology Techniques
- Aroma Therapy
- Relationship Building
- Social skills
Languages
Japanese
Native or Bilingual
Timeline
Massage-therapist
Flow Thai Massage & Spa Ltd
04.2023 - Current
Light Duty Cleaner
The Wickaninnish Inn Ltd
10.2017 - 05.2022
Technical Associate - Tourism And Hospitality
Hospitality Tourism College
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