Kumi Tani
North York,Canada
Summary
Dynamic professional with a proven track record in customer service and hospitality, honed at APA Hotel in Japan. Excelled in behavior management and time management, enhancing student engagement and satisfaction. Achieved top sales position at Hollistar.co, demonstrating exceptional communication skills and a keen ability to understand customer needs.
Overview
6
6
years of professional experience
Work History
Online English Teacher
iTTTi Japan
Tokyo, Japan
01.2023 - 08.2024
- Company Overview: Online English Teacher, Tokyo, Japan
- Conduct online English lessons for ages 3-17, fostering language and cultural skills
- Use structured plans to boost conversational and grammatical abilities
- Apply behavior management to ensure discipline and focus in virtual classrooms
- Build strong parent relationships for effective communication on student progress
- Developed and implemented lesson plans based on curriculum objectives
- Online English Teacher, Tokyo, Japan
Hotel Front Desk Clerk
APA Hotel
Tokyo, Japan
09.2021 - 05.2022
- Company Overview: Hotel front desk, Tokyo, Japan
- Greeted guests in a professional and friendly manner
- Assisted with room reservations, changes and cancellations
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Managed cash drawer according to established accounting guidelines
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies
- Hotel front desk, Tokyo, Japan
Brand representative
Hollistar.co
Chiba, Japan
08.2018 - 04.2019
- Company Overview: Brand representative, Chiba, Japan
- Lead in customer sales, securing top position through tailored product recommendations
- Engage customers, identify needs, and provide detailed product information effectively
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Brand representative, Chiba, Japan
Education
Flight Services: Cabin Management and Operations Diploma -
Seneca College
Toronto12.2025
Skills
Customer service skills
Hotel services and hospitality
Time management
Behavior Management
Languages
Japanese
Native/ Bilingual
English
Full Professional
Timeline
Online English Teacher
iTTTi Japan
01.2023 - 08.2024
Hotel Front Desk Clerk
APA Hotel
09.2021 - 05.2022
Brand representative
Hollistar.co
08.2018 - 04.2019
Flight Services: Cabin Management and Operations Diploma -
Seneca College
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