Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kumi Kimura

Richmond,BC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

General Manager

Musqueam Indian Band
01.2009 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Outreach Community Manger

Musqueam Indian Band
01.2009 - Current
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Created policies and procedures for successful community management.
  • Communicated effectively with owners, residents, and on-site associates.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.

Education

Bachelor of Arts - Communications

Kansas University
Lawrence, KS
06.1995

Skills

  • Community Outreach
  • Relationship Building
  • Networking Abilities
  • Customer Relations
  • Team Leadership

Languages

English
Full Professional
Japanese
Limited Working

Timeline

General Manager

Musqueam Indian Band
01.2009 - Current

Outreach Community Manger

Musqueam Indian Band
01.2009 - Current

Bachelor of Arts - Communications

Kansas University
Kumi Kimura