Kumarduth Goodary
Brampton,Ontario
Summary
Knowledgeable and dedicated customer service professional with extensive experience in training, media, communication and, education industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Strong networking. Motivated to maintain customer satisfaction and contribute to company success. Excellent Communication skills (both written and verbal) and trilingual (English, French and Hindi). Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Possess excellent Leadership and Management skills.
Overview
23
23
years of professional experience
Work History
Managing Director and Educational Consultant
CILKA Mauritius
05.2022 - Current
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Provided training on Innovative Teaching Strategies, Communication Strategies, Soft Skills among others to academics of 15 Universities and Tertiary Institutions globally
- Collaborated with 3 NGOs in Sports and, benevolent activities.
- Provided human resources nd other Consultancy services to 4 companies.
Learning Development and Conference Presenter
Personal Profile
08.2005 - Current
- Conducted over 150 training sessions, globally, on diverse themes.
- Enhanced audience engagement by incorporating interactive elements into over 200 conference presentations.
- Collaborated with event organizers to tailor presentations for specific target audiences, resulting in improved attendee satisfaction.
- Conducted thorough research on conference topics, ensuring accuracy and relevancy of information shared during presentations.
- Utilized multimedia tools and visual aids to reinforce key points and maintain audience interest throughout presentations.
Business Development Executive
Premium Business School/KALIS Technologies
07.2023 - 10.2023
- Strategized Organizational Plans for the Premium Business School and KALIS Technologies by producing 4 related documents.
- Produced database of over 2500 potential clients/potential attendees for Conference on Cybersecurity, Financial Crime and Digital Forensics
- Organized and Coordinated Conference on Cybersecurity, Financial Crime and Digital Forensics (a first of its kind) with 110 high-ranked specialists and CIOs as attendees.
- Convened over 60 formal meetings with stakeholders from banking, telecommunications, insurance, leasing, governmental agencies and other sectors.
- Drafted over 30 documents, PPTs, Banners, Graphics, Digital Contents and other Visuals for the International Conference.
- Generated revenue of C$35,000 by developing and executing targeted sales strategies through paid attendances.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
Associate Professor/Senior Lecturer/Lecturer
Mahatma Gandhi Institute
08.2000 - 03.2022
- Enhanced student comprehension by implementing innovative teaching methods and strategies in Education, Literature, Culture, Media, Translation and Indian Studies.
- Developed students' critical thinking skills through interactive classroom activities and discussions.
- Contributed to the development of a comprehensive curriculum, ensuring alignment with state standards and academic goals.
- Collaborated with colleagues to share best practices, refine instructional strategies, and improve overall teaching quality.
- Supervised over 700 projects, dissertations and theses of students.
TV Presenter
Mauritius Broadcasting Corporation
08.2016 - 01.2020
- Increased audience engagement by incorporating interactive elements and social media into live broadcasts.
- Collaborated with producers to develop innovative Interview segments for captivating viewers and boosting ratings.
- Conducted research and prepared interview questions, resulting in insightful conversations with guests.
- Delivered accurate and timely news updates, providing viewers with reliable information on current events.
Education
Certificate - Global Education Entrepreneurship & Innovation
University of Pennsylvania GSE
Pennsylvania, USA12.2022
Executive Diploma - Executive Diploma in Business Communication
Uniathena, Athena Global Education
Dubai, UAE04.2022
Professional Certificate - The Role of Leadership in Strategic Management
Metropolitan School of Business And Management
London, UK04.2022
Ph.D. - Mauritian Hindi Literature
University of Mauritius
Reduit, Mauritius 07.2015
Professional Development Certificate - African Leadership in ICT For Knowledge Society
GESCI-Global E-Schools And Communities Initiative
Kenya (Online)12.2014
Project Leadership Certification (PLC) - Project Leadership
University of Technology/Team Synthesis
Mauritius 11.2014
Master of Arts - Educational Leadership And Management
University of Technology
Port Louis, Mauritius04.2012
Master of Arts - Hindi Studies
University of Delhi
Delhi, India 05.2000
Skills
- Service Recommendations
- Caller Assistance
- Sales Promotion
- English, French, Hindi Translation
- Customer Support and Service
- Document Translation
- Call Management
- Problem-Solving
- Performance Monitoring
- Technical Proficiency
- Positive Attitude
- Quality Assurance
- Customer Relationship Management
- Problem Solving
- Multitasking Abilities
- Social Media Savvy
- Cross-Cultural Awareness
- Active Listening
- Effective Communication
- Strong Interpersonal Skills
- Decision Making
- Attention to Detail
- Written Communication
- Fluent Bilingualism in English, French and Hindi
- Training and Development
- Needs Assessment
- Report Preparation
- Customer Account Management
- Business Development
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Issue and Complaint Resolution
- Training Development Aptitude
- Staff Education and Training
Accomplishments
- Supervised team of 12 staff members.
- Achieved MoU signatures of Indian Universities through effectively helping with planning and organizing meetings.
- Collaborated with team of 5 in the development of Website and Graphic Designing.
- Selected and provided 18 customer agents to a Ocean Plus Call Centre.
- Drafted 9 Reports for Ministries and other agencies.
- Prepared over 700 impactful PowerPoint presentations.
- Designed over 150 Digital contents.
- Established Creative writer, scriptwriter, actor, theatre and film director, poet, presenter and artist.
Kyokushin Karate, Swimming, Trekking, Meditation, Social Networking, Reading,
Highly active in social activities and benevolent tasks. Gathering citizens and sensitizing youths towards social work and sports. Other regular physical activities remain ongoing to keep fit.
Additional Information
I am someone who is very patient listening to others, making them comfortable in any situations. Highly inspired and, motivated, people often appreciate my valuable advice. I have been working in the education and training industry for over 22 years now and over the years, I have professionally understood the needs of customers and clients, keeping a proactive approach to dealing with them. Though the position of Account Relations Specialist may be new to me, yet my acquired skills, competence and qualifications will certainly bring some value added to the GFL Environmental. I am keen to learn further and upgrade my skills, adapting to the required set of skills needed for this position.
Languages
French, Mauritian Creole
Native language
English
Proficient
C2
French
Proficient
C2
Hindi
Proficient
C2
Bhojpuri
Proficient
C2
Timeline
Business Development Executive
Premium Business School/KALIS Technologies
07.2023 - 10.2023
Managing Director and Educational Consultant
CILKA Mauritius
05.2022 - Current
TV Presenter
Mauritius Broadcasting Corporation
08.2016 - 01.2020
Learning Development and Conference Presenter
Personal Profile
08.2005 - Current
Associate Professor/Senior Lecturer/Lecturer
Mahatma Gandhi Institute
08.2000 - 03.2022
Certificate - Global Education Entrepreneurship & Innovation
University of Pennsylvania GSE
Executive Diploma - Executive Diploma in Business Communication
Uniathena, Athena Global Education
Professional Certificate - The Role of Leadership in Strategic Management
Metropolitan School of Business And Management
Ph.D. - Mauritian Hindi Literature
University of Mauritius
Professional Development Certificate - African Leadership in ICT For Knowledge Society
GESCI-Global E-Schools And Communities Initiative
Project Leadership Certification (PLC) - Project Leadership
University of Technology/Team Synthesis
Master of Arts - Educational Leadership And Management
University of Technology
Master of Arts - Hindi Studies
University of Delhi
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