KUMAR SHANTANU
London,ON
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
2
2
years of professional experience
Work History
Supervisor
COPPA INC.
03.2023 - 11.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
SHEEN DESIGN CONSULTANTS
12.2021 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Post-Degree Certificate - Construction Project Management
Fanshawe College of Applied Arts And Technology
London, ON05.2024
Post-Degree Certificate - Project Management
Fanshawe College of Applied Arts And Technology
London, ON09.2023
Bachelor of Technology - Civil Engineering
AMITY UNIVERSITY
INDIA04.2021
Skills
- Staff Discipline
- Emergency Awareness
- Surveillance
- Event Security
- Theft Prevention
- Conflict Resolution
- First Aid Certified
- Security Procedures Knowledge
Languages
English
Professional Working
Sports
- National Rope Skipping and Roller Hockey player.
- State Wushu player.
- National Petanque player.
Timeline
Supervisor
COPPA INC.
03.2023 - 11.2023
Customer Service Representative
SHEEN DESIGN CONSULTANTS
12.2021 - 12.2022
Post-Degree Certificate - Construction Project Management
Fanshawe College of Applied Arts And Technology
Post-Degree Certificate - Project Management
Fanshawe College of Applied Arts And Technology
Bachelor of Technology - Civil Engineering
AMITY UNIVERSITY
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