KUMAR SAHEB
Lake Country,British Columbia
Summary
Hospitality operations leader with experience managing restaurant P&L, labor, and food cost controls. Drives staffing plans and guest service standards to improve efficiency and quality. Ensures safety and compliance while supporting day-to-day operations. Known for building high-performing teams that improve retention and customer satisfaction.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Managing Director
S S Eco Shine
Kelowna, BC
01.2026 - Current
- Supported business growth through B2B contract prospecting, corporate pitching, facility manager relationship building, and competitive tender writing for long-term office, medical, and construction cleaning contracts.
- Identified new revenue opportunities by adding carpet cleaning, pressure washing, and window washing to existing janitorial contracts.
- Built pricing models that covered labor, equipment wear, travel time, and cleaning consumables while protecting profit margins.
- Tracked invoices, followed up on overdue payments, managed budget records, and supported reinvestment decisions for commercial vans, industrial floor scrubbers, and scheduling software.
- Implemented field service software such as Jobber and Swept to automate scheduling, staff clock-ins, GPS tracking, and client notifications.
- Created cleaning checklists and quality audit procedures to support consistent service across multiple client sites.
- Set up wholesale accounts with commercial chemical and equipment suppliers to reduce overhead costs.
- Managed hiring, vetting, and background checks for cleaners, supervisors, and area managers.
- Maintained labor compliance and payroll records, supported worker classification, and helped address turnover with competitive wages.
- Maintained commercial general liability insurance and surety bonds to protect against property damage and theft.
- Supported workplace safety compliance by providing PPE and keeping SDS records current for chemicals used on-site.
- 5. Legal, Risk, and Health & Safety Compliance
- Insurance Maintenance: Securing and maintaining essential business protections, including commercial general liability insurance and surety bonds (to protect against property damage or theft).
- Workplace Safety: Ensuring complete compliance with regional worker safety boards (such as WorkSafeBC or OSHA). This includes providing proper Personal Protective Equipment (PPE) and keeping updated Safety Data Sheets (SDS) for all chemicals used on-site.
- Supported marketing and brand direction by managing local SEO, digital ads, and brand positioning choices between budget service and premium eco-friendly agency.
General Manager
Dairy Queen Canada
Lake Country, BC
08.2022 - 12.2025
- Financial & P&L Management
- Manage the restaurant’s Profit & Loss (P&L) statements to optimize sales and net profit.
- Controlled prime costs, specifically COGS and labor costs, by dynamically adjusting staffing to match BC's seasonal tourism and peak hours.
- Led recruitment efforts for restaurant staff, ensuring alignment with operational needs.:
- Recruit, onboard, schedule, and train Assistant Managers, Shift Leads, and front/back-of-house crew members.
- Enforced corporate training programs, including DQ's proprietary PRIDE systems, to ensure consistent service quality.
- Ensured operational excellence by maintaining high quality and service standards.:
- Resolve customer feedback and complaints professionally to safeguard the location's reputation.
- Handle inventory control, stock ordering, cash management routines, and bank deposits.
- Executed local store marketing campaigns in conjunction with national or regional Canadian promotions, enhancing customer traffic.
- Monitored compliance with food safety regulations to ensure safe operations.:
- Maintained a safe work environment by adhering to WorkSafeBC standards.
Facility Manager
Concentrix India Private Limited
Ranchi, Jharkhand
03.2020 - 07.2022
- Manage critical building and technical infrastructure including DG (Diesel Generators), UPS (Uninterruptible Power Supply), HVAC, and PAC (Precision Air Conditioning) systems.
- Supervised preventive and corrective maintenance schedules, ensuring optimal system performance and minimizing downtime.
- Supervise installation, upgrades, and maintenance projects for electrical and site infrastructure.
- Conduct testing, evaluation, and routine troubleshooting of electrical systems, circuits, and facility equipment.
- Planned and executed facility improvements, renovations, and expansions to enhance operational capacity and user experience.
- Directed project and asset management for site improvements.
- Maintain accurate inventories of facility assets and develop long-term lifecycle plans.
- Ensured compliance with safety standards and regulations.
- Researched and implemented new technologies and methods that enhanced energy savings and increased operational efficiency.
- Coordinate with external contractors, service providers, and property management teams.
- Communicate cross-functionally with internal departments, clients, and site leadership to support business continuity.
- Oversaw engineering and technical operations for infrastructure.
Operations Manager
McDonald’s Restaurant
Revelstoke, BC
04.2018 - 02.2020
- Standard Enforcement: Oversee and enforce strict adherence to McDonald’s operational systems, including recipe accuracy, holding times, and service speed.
- Operational Troubleshooting: Identify operational gaps, diagnose root causes on the floor, and provide immediate direction or coaching to shift managers.
- Quality Assurance: Maintain maximum standards for Food Safety through daily certifications and monitoring of staff physical cleanliness and product handling.
- Rollout Management: Lead the phased rollout of new corporate initiatives, marketing promotions, technology updates, and menu item launches.
- Managed financial resources to optimize restaurant profitability and performance.
- Reviewed financial statements to assess restaurant profitability and identify trends.: Analyze restaurant financial statements, guest counts, and sales performance to identify constraints and growth opportunities.
- Resource Optimization: Oversee the metrics for food cost, waste controls, inventory levels, and utility usage.
- Monitored labor costs to align staffing with sales forecasts.
- Recruited, interviewed, and mentored management-track candidates to build a strong leadership pipeline.
- Performance Reviews: Conduct quarterly reviews using SMART goals and build customized development plans for subordinate managers.
- Championed positive workplace culture by fostering team cohesion and promoting respectful communication.: Champion the "McDonald's People Promise" by ensuring schedules, uniforms, and equipment are correctly provisioned, and driving a respectful "Speak Up Culture".
- Led team shifts to ensure smooth operations and high service quality.
- Guest Experience & Hospitality
Restaurant Supervisor
Marriott Hotel Riyadh K.S.A.
Riyadh, K.S.A.
05.2016 - 02.2018
- Shift Execution & Daily Operations
- Shift Supervision: Lead daily opening, mid, or closing procedures, drawer counts, safe audits, and security lockups.
- Task Delegation: Assign distinct duties, side work, and station positions to team members based on their strengths and shift volume.
- Facilitated efficient service flow by monitoring staff performance during peak hours, addressing bottlenecks, and stepping into roles during rushes to maintain fast service times.
- Inventory Monitoring: Check daily stock levels, log food waste, and report shortages to the general manager to assist with ordering.
- Enhanced team skills through regular training sessions focused on service standards.
- Onboarding Support: Train new hires on operational standards, Point of Sale (POS) systems, and specific station procedures.
- Live Coaching: Provide real-time, constructive feedback on the floor to correct errors and reinforce positive performance.
- Conflict Resolution: Address and de-escalate minor peer-to-peer workplace issues or scheduling conflicts quickly.
- Monitored staff adherence to handwashing protocols, uniform standards, and personal protective equipment usage to ensure compliance with health guidelines.
Restaurant Captain
Courtyard By Marriott Riyadh
Riyadh, K.S.A.
04.2012 - 04.2016
- VIP Welcoming: Greet and seat guests warmly in their assigned section, assist with coats, pull out chairs, and present menus with pristine posture and professionalism.
- Deep Menu & Wine Knowledge: Provide a detailed explanation of the menu, cooking techniques, ingredients, and daily specials, adjusting suggestions seamlessly based on guest preferences.
- Suggestive Selling: Actively drive revenue by pairing wines with dishes, suggesting high-margin items, or prompting tables for premium additions and desserts.
- Executed specialized tableside tasks, including carving meats, filleting fish, flambéing dishes, preparing tartare, and tossing custom salads.
- Anticipatory Care: Read the table to anticipate unexpressed needs—such as refilling drinks, dropping fresh cutlery before a specific course, or modifying pacing.
- Order Entry & Accuracy: Take complex food and beverage orders accurately, noting explicit dietary restrictions, severe allergies, or special requests, and log them cleanly into the Point of Sale (POS) system.
- Orchestrated service by delegating tasks and guiding junior staff—such as Back Servers and Food Runners—to ensure seamless service flow.
- Pacing Control: Communicate proactively with the kitchen expeditor regarding ticket timing, course fires, and delay tracking so dishes land at optimal intervals.
- Inspected every plate before leaving the side-stand or kitchen tray, ensuring flawless presentation, optimal temperature, and compliance with guest modifications.
Executive
IBM Global Process Services, Gurgaon
New Delhi, Delhi
08.2011 - 04.2012
- Responded to incoming calls and secured reservations for executive and non-executive rooms, enhancing guest experience.
- Managed end-to-end reservation process for hotel, ensuring customer satisfaction.
- Addressed customer queries and resolved booking issues, contributing to improved service quality.
- Advised customers on various hotel services to enhance their stay.
- Coordinated with the management in fulfilling all the reservations
- Confirmed and reconfirmed the reservation status to the customers
- Handled the cancellations and payments as per customer needs
- Collected feedback from customers and analyzed service delivery
Restaurant Steward
The Grand Hyatt, New Delhi
New Delhi, Delhi
08.2010 - 07.2011
- Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
- Communicated service needs to chefs and stewards to ensure smooth operations during functions.
- Checked in with guests to assess satisfaction during events and set tables according to event type and service standards.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all China, glass, and silver prior to use.
- Maintained cleanliness of work areas to uphold service quality throughout the day.
Education
Masters - MBA - in Sales and Marketing
Sikkim Manipal University
Patna, Bihar , India03-2017
Bachelor - Hotel Management Catering Technology
West Bengal Board Of University
Durgapur, WB 03-2010
Diploma In Computer Application (DCA) - Computer And Information Sciences
Mother Teresa Society of Education
Patna, Bihar ,IndiaSkills
- P&L management
- Financial management
- Budget management
- Cost management
- Contract procurement
- Contract management
- Risk Management
- Operations management
- Facilities maintenance
- Inventory control
- Quality assurance
- Food safety compliance
- People Management
- Staff management
- Staff Development
- Recruitment strategies
- Staff Scheduling
- Team leadership
- Mentoring program
- Conflict resolution
- Setting Targets
- Setting Budgets
- Strategic planning
- Marketing expertise
- Digital Marketing
- Sales management
- New business launch
- Investor relations
- Vendor management
- Cross-team leadership
- Stakeholder collaboration
- Corporate governance
- Project management
- Deliverable management
- Digital transformation
- Innovation management
- Attention to detail
- Effective communication
- Communication skills
- Organizational skills
- Team collaboration
- Labor regulations
- Negotiation
- Service Excellence
- Luxury Service Management
- Events Management
- Menu Planning
- Strategic thinking
- IT management
- Partnership strategies
- Revenue management
- Partnership development
- Cross-team leadership
- Innovation management
- Negotiation
- Succession planning
- Sales management
- Digital transformation
- Budget development
- Investor relations
- Team collaboration
Certification
- Food Safe certificate (Certified by BC CANADA)
- WHMIS Certificate
- Alcohol Serving Rights ( Right to Serve )
- First Aid Certificate
Accomplishments
- Best Employee of the Month & Year in 2020
- Completed all the training, including IN MOTION, ESS, LOBSTER INK & PASSPORT TO SUCCESS.
Personal Information
- Height: 5' 10"
- Weight: 85 kilo grams
- Father's Name: Om Prakash Sinha
- Blood Group: B
- Date of Birth: 12th May 1988
- Gender: Male
- Nationality: Indian
Area Of Specialization
- Food and Beverage
- Sales and Marketing
- Teaching
- Personal Support Worker
Other Qualifications
Diploma In Computer Application (DCA), Early Childhood Education
Email Addresses
- Kr.saheb@gmail.com
- Kr.saheb123@gmail.com
Skype Handle
Kumar Saheb Sinha
Date Of Birth
12th May 1988
Rh Factor
Positive
Languages
- ENGLISH
- ARABIC
- BENGALI
- HINDI
Training
22 weeks Industrial Exposure Training done from “TAJ RESIDENCY”, LUCKNOW
Timeline
Managing Director
S S Eco Shine
01.2026 - Current
General Manager
Dairy Queen Canada
08.2022 - 12.2025
Facility Manager
Concentrix India Private Limited
03.2020 - 07.2022
Operations Manager
McDonald’s Restaurant
04.2018 - 02.2020
Restaurant Supervisor
Marriott Hotel Riyadh K.S.A.
05.2016 - 02.2018
Restaurant Captain
Courtyard By Marriott Riyadh
04.2012 - 04.2016
Executive
IBM Global Process Services, Gurgaon
08.2011 - 04.2012
Restaurant Steward
The Grand Hyatt, New Delhi
08.2010 - 07.2011
Masters - MBA - in Sales and Marketing
Sikkim Manipal University
Bachelor - Hotel Management Catering Technology
West Bengal Board Of University
Diploma In Computer Application (DCA) - Computer And Information Sciences
Mother Teresa Society of Education