Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sagarika Sharma

Windsor,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Store Handler

Circle K
12.2023 - Current
  • Improved store efficiency by implementing effective inventory management and product merchandising techniques.
  • Enhanced customer experience through attentive service and prompt resolution of issues.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
  • Established strong relationships with suppliers to negotiate favorable pricing, delivery schedules, and payment terms for optimal business results.
  • Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Participated in ongoing professional development opportunities to stay current with industry trends, best practices, and emerging technologies for continued growth as a supervisor.

Customer Service Representative

TaskUs
08.2022 - 09.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Held weekly team meetings to inform team members on company news and updates.
  • Investigated and resolved customer inquiries and complaints quickly.

Team Leader

Teleperformance
09.2019 - 07.2022
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.

Education

Bachelor of Computer Science - Computer And Information Systems

Government College
Himachal Pardesh, India
08.2019

Skills

  • Marketing Knowledge
  • Crisis Management
  • Equipment Operation
  • Equipment Maintenance
  • Task Delegation
  • Problem Solving
  • Team Leadership

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Store Handler

Circle K
12.2023 - Current

Customer Service Representative

TaskUs
08.2022 - 09.2023

Team Leader

Teleperformance
09.2019 - 07.2022

Bachelor of Computer Science - Computer And Information Systems

Government College

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Sagarika Sharma