Truck Dispatcher
Bordex Logistics
Mississauga, ON
11.2021 - 12.2023
- Scheduled and dispatched drivers to locations in
East Coast of US and in Ontario. - Maintained updated and detailed records of calls in
physical and electronic database. - Provided training and guidance to new dispatchers.
Coordinated dispatching of 18 drivers to accomplish
daily delivery requirements. - Scheduled deliveries and pickups according to
customer needs. - Monitored vehicle locations to coordinate timely
arrivals. - Utilized dispatch software to enter customer orders,
deliveries and receipts. - Communicated with customers to provide delivery
updates and resolution. - Answered phone calls and responded to customer
emails. - Assisted in resolving customer complaints and
grievances. - Received new orders, prepared documentation,
and assigned personnel. - Completed clerical tasks such as filing, copying, and distributing mail.