Kulwinder Kaur Kaur

• Greeted guests upon arrival by providing warm welcome.
• Created welcoming and comfortable environment for guests.
• Handled customer complaints to satisfy and retain guests.
• Responded to guest inquiries to maximize guest satisfaction.
• Maintained high level of professionalism and discretion when dealing with guests.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained accurate and up-to-date records of guest information.

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• Received and processed customer payments.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Assisted customers by answering questions and fulfilling requests.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Restocked and organized merchandise in front lanes.
• Quickly and accurately counted drawers at start and end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Checked and verified photo identification prior to granting facility access.
• Responded quickly to incidents and assessed active situations for security concerns.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Trained new personnel regarding company operations, policies and services.
• Managed timely and effective replacement of damaged or missing products.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.