Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kulwinder Singh

Winnipeg

Summary

Experienced professional with a strong background in long-haul truck driving and security services. Proven ability to maintain safety and security in diverse environments, demonstrate excellent situational awareness, and effectively communicate with people from various cultural and social backgrounds. Physically fit, dependable, and skilled in following protocols and working under pressure. Committed to upholding high standards of responsibility, teamwork, diversity, and community service.


Overview

8
8
years of professional experience

Work History

Long Haul Truck Driver

Winnipeg Flatbed Ltd.
05.2021 - Current
  • Operated commercial vehicles over long distances, ensuring the safe and timely delivery of goods.
  • Followed all road safety protocols and traffic regulations, ensuring compliance with laws at all times.
  • Managed logistics, routes, and schedules to optimize delivery times and fuel efficiency.
  • Performed routine maintenance and safety checks on vehicles, ensuring operational readiness and safety.
  • Communicated effectively with dispatch teams, customers, and other stakeholders to provide updates on delivery status.
  • Demonstrated strong problem-solving skills by addressing unforeseen issues such as mechanical failures or route changes, ensuring minimal disruption to service.
  • Delivered exceptional customer service through clear communication and professional interaction with clients.
  • Maintained accurate records of deliveries, including detailed reports on trip logs, fuel usage, and expenses.

Customer Service Representative

24-7 Intouch
10.2020 - 01.2021
  • Resolved customer inquiries and complaints effectively through active listening and problem-solving techniques.
  • Managed high call volumes while maintaining quality service standards and ensuring customer satisfaction.
  • Collaborated with team members to streamline processes and enhance overall operational efficiency.
  • Managed challenging situations and de-escalated conflicts in a calm and professional manner, ensuring a positive customer experience.
  • Provided exceptional customer service, addressing inquiries, resolving complaints, and offering solutions via phone and email.
  • Logged all customer interactions, including inquiries, complaints, and service requests, ensuring accuracy and completeness of each entry in the customer management system.

Security Guard

Defender Security Group Ltd.
08.2019 - 09.2020
  • Conducted regular foot and vehicle patrols of assigned areas to ensure the safety and security of premises, personnel, and property.
  • Responded promptly to alarms, incidents, and emergency situations, taking appropriate actions to resolve issues or secure the area.
  • Intervened in suspicious or potentially dangerous situations using de-escalation techniques and sound judgment to prevent escalation.
  • Logged all activities, observations, and incidents in detailed written reports at the end of each shift, ensuring accuracy, completeness, and professionalism.
  • Conducted security checks on entrances, exits, and restricted access areas to prevent theft, vandalism, and unauthorized entry.
  • Enforced site rules and regulations, and ensured compliance with safety protocols by staff, visitors, and contractors.
  • Monitored surveillance systems and alarm panels to detect unauthorized access, safety hazards, or unusual activities.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Security Guard (Part-time)

Russell Security Inc.
02.2018 - 07.2019
  • Maintained a secure and welcoming environment by performing regular patrols, monitoring CCTV systems, and ensuring access control procedures were followed at all times.
  • Acted as the first point of contact for residents, guests, and contractors, delivering professional and courteous service while upholding security protocols.
  • Responded to incidents and emergencies, including unauthorized access, disturbances, medical situations, and building alarms, following appropriate procedures and escalating when necessary.
  • Logged all activities, incidents, and visitor information in detailed shift reports and electronic systems to ensure accurate records for building management and incident follow-up.
  • Monitored entry points, checked identification, issued visitor passes, and managed deliveries while ensuring compliance with building access policies.
  • De-escalated conflicts and handled resident or visitor complaints professionally, often acting as a liaison between residents and property management or emergency services.
  • Worked collaboratively with other security staff, concierge team members, and emergency personnel to ensure smooth operations and effective response to incidents.
  • Conducted routine safety inspections, including checking fire exits, lighting, and surveillance equipment to identify and report hazards or maintenance issues.
  • Maintained confidentiality and exercised discretion in handling sensitive information related to residents, guests, and building operations.

Education

Diploma - Electrical Technician

Centennial College
Scarborough
04-2019

Diploma - Electrical Engineering

PSBTE
Chandigarh
05-2016

Skills

  • Situational awareness and threat assessment
  • Incident reporting and observation
  • Patrolling and monitoring
  • Maintaining logs and documentation
  • Long-distance, high-responsibility driving experience
  • Map reading, GPS, and route planning
  • Clear verbal and written communication
  • Dealing with the public in high-pressure situations
  • Maintaining professionalism and courtesy
  • Active listening and empathy
  • Reliability and punctuality in shift work
  • Strong independent decision-making
  • Ability to remain calm under pressure
  • Respect for rules, procedures, and chain of command
  • Respect for diverse populations and team members

Languages

English
Hindi
Punjabi

Timeline

Long Haul Truck Driver

Winnipeg Flatbed Ltd.
05.2021 - Current

Customer Service Representative

24-7 Intouch
10.2020 - 01.2021

Security Guard

Defender Security Group Ltd.
08.2019 - 09.2020

Security Guard (Part-time)

Russell Security Inc.
02.2018 - 07.2019

Diploma - Electrical Technician

Centennial College

Diploma - Electrical Engineering

PSBTE

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