Kulwinder Kaur

• Provided expert support to clients, ensuring seamless travel experiences and high satisfaction levels.
• Developed tailored travel itineraries by analyzing client preferences and leveraging destination knowledge.
• Collaborated with internal teams to resolve complex issues, enhancing overall service delivery efficiency.
• Enhanced customer satisfaction by addressing and resolving technical issues effectively.
• Managed high-priority cases with diligence, ensuring timely resolution and minimal disruption to client operations.
• Maintained detailed records of all support interactions, enabling accurate reporting and informed decisionmaking.
• Developed and maintained relationships with customers to enhance customer satisfaction.

• International and domestic Ticket issuance, Group ticket Issuance.
• Process full and partial refunds.
• Process all type of exchanges.
• Actively contributed ideas during team meetings aimed at improving operational processes within the agency''s ticketing department.
• Improved customer satisfaction by efficiently managing ticketing inquiries and providing accurate information.
• Balanced competing priorities under pressure while providing thorough attention to detail in all aspects of the role.
• Maintained and updated corporate traveler profiles with current information.
• Maintained a strong understanding of airline fare structures, promotions, rules, regulations, and routing options – providing expert advice to clients accordingly.
• Participated in ongoing professional development opportunities to enhance skills in the areas of sales strategy, customer service techniques, and industry knowledge.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Organized details of transportation, schedules for conferences and other meetings for corporate trips.
• Saved clients on overall travel costs by finding most affordable ticket and lodging options.
• Dealt with payment processing services for bookings and refunds for clientele.
• Maintain the Commission Management tool including AMC for Sabre bookings.
• Load & update commission contracts in AMC.
• Perform pre-launch testing and post launch QA in Sabre.

• Approached every question or concern with calm and level-headed approach.
• Called for back up cashiers during peak times to minimize wait time for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Supported front end procedures to keep items well-stocked to prevent shrinkage.
• Assisted customers by answering questions and fulfilling requests.
• Greeted customers and responded to requests for information.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.

• Worked closely with shift manager to solve problems and handle customer concerns.
• Restocked and organized merchandise in front lanes.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Addressed customer needs and made product recommendations to increase sales.
• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers entering store and responded promptly to customer needs.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Improved operations through consistent hard work and dedication.
• Experienced in customer handling from various backgrounds.
• Ticket issuance, Ticket exchanges, Refunds (BSP,GDS) Cancellation, ADM's.
• Travel consulting and reservations.
• Flight schedule coordination.
• Computerized system operations And Manual operations.
• To maintain quality and to ensure all bookings & reservations are processed accurately.
• Providing efficient, courteous, and responsive travel booking service to customers.
• Extensive knowledge of GDS systems like Amadeus,Galileo,Sabre and important routine practices in travel office.
• Good understanding of routine transactions during ticket booking and processing.
• Improved operations through consistent hard work and dedication
• Identified issues, analyzed information and provided solutions to problems
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Communicated with clients to confirm itineraries, methods of transportation and travel regulations
• Handled sensitive personal data with discretion
• Followed up with customers to increase customer service with travel plans
• Helped senior managers make effective decisions based on current and accurate reporting

• Resolved problems, improved operations and provided exceptional service.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked as travel consultant.
• Solve agent’s queries on emails.
• Issuances and re-issuance on Amadeus, Galileo and Saber.
• Handle one world journey booking and contract basis fare
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Handled 50 calls per day to address customer inquiries and concerns
• Collaborated with team members to achieve target results
• Worked flexible hours across night, weekend and holiday shifts
• Carried out day-to-day duties accurately and efficiently
• Improved operations through consistent hard work and dedication

· Managing Business and Corporate travel and simultaneously working with ticketing expert team.

· Ensure all bookings & reservations are processed accurately

· Ticket issuance, ticket exchanges, Refunds (BSP, GDS) Cancellation

· Briefing team member and preparing Sop’s for new clients with the help of seniors for process

· Maintaining quality report sheet of each individual in the Job and reporting to head of department

· Mentoring and training up junior and new staff

• Improved user productivity and efficiency through system training and support
• Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features