Kulwinder Kaur
Winnipeg,Manitoba
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Dispatching Executive /HR Recruiter
Top Employment Services
09.2022 - 08.2023
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Customer Service Specialist
Teleperformance
01.2022 - 07.2022
- Received an average 85% customer satisfaction rating to date 15% higher than the company average
- Trained two new employees in entering customer data and organizing customer interaction logs
- Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolving customer complaints, managing database records, and drafting status reports on customer issues.
- Provided primary customer support to internal and external customers.
Customer Service Specialist
Airtel
02.2021 - 11.2021
- Receiving and dealing with customer claims
- Answer incoming telephone and email inquiries from prospective and existing customers
- Assist customers with billing inquiries and payments
- Check account status for customers
- Answer product queries and suggest recommendations
Education
Human Resources Diploma -
Punjabi University
Robertson College
Winnipeg, MB10.2023
Bachelor of Arts - English language
Akal University
09.2020
Skills
- Microsoft Office programs (word, excel, powerpoint)
- Comfortable working with Microsoft Windows 11
- Calm Under Pressure
- Google Workspace
- Research
- Networking
- Customer Service
- Teamwork and Collaboration
Languages
English
Full Professional
French
Elementary
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Dispatching Executive /HR Recruiter
Top Employment Services
09.2022 - 08.2023
Customer Service Specialist
Teleperformance
01.2022 - 07.2022
Customer Service Specialist
Airtel
02.2021 - 11.2021
Human Resources Diploma -
Punjabi University
Robertson College
Bachelor of Arts - English language
Akal University
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