Kulvir Kaur Hansrao
Dartmouth ,NS
Summary
Results-driven Production Team Lead with expertise in process optimization, emphasizing 5S principles and continuous improvement. Delivered consistent positive outcomes in fast-paced settings by fostering team efficiency and driving revenue growth. Motivational leader with strong interpersonal skills, adept at recruiting, training, and guiding teams to exceed objectives while enhancing customer loyalty.
Overview
6
6
years of professional experience
Work History
Store Manager
Mezza lebanese kitchen
Fall River, Nova Scotia
01.2026 - Current
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Developed promotional strategies to enhance customer engagement and dining experience.
- Supervised daily operations in a fast-paced Lebanese restaurant environment.
- Trained and mentored staff on customer service and food preparation techniques.
- Managed inventory levels and ordered supplies to maintain kitchen efficiency.
- Coordinated employee schedules to ensure adequate coverage during peak hours.
- Ensured compliance with health and safety regulations in food service operations.
- Addressed and resolved customer complaints to enhance service quality. promptly to maintain satisfaction and loyalty.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Shift Supervisor
Mezza Lebanese Kitchen
02.2023 - Current
- Coordinated daily schedules, employee shifts, and time-off requests to maintain operational efficiency
- Ensure that daily sales/production goals are met
- Delegating tasks to restaurant staff and supervising their performance
- Maintained a fully-stocked inventory and ordered food supplies.
- Monitored daily expenses to maintain budget accuracy and revenues
- Ensured client satisfaction by addressing and resolving complaints effectively
- Report maintenance and training needs
- Trained and integrated new workers to enhance team capability and service quality
- Provide guidance and feedback to employees when needed
- Ensure industry rules and regulations are followed
- Handle customer and employee complaints
- Mediated conflicts between employees to foster teamwork between employees
- Moved products between storage and worksite to ensure availability and other objects to and from the worksite on occasion.
Team Lead(Supervisor)
Good food Market (TSX: Food)
10.2020 - 12.2022
- Managed, delegated, and coordinated work within the team using active supervision skills.
- Ensuring daily and weekly production goals are followed and achieved
- Ensuring production complies with the specifications and meet the Good Food standards by following FIFO
- Eliminate waste of time, ingredients, supplies and equipment by implementing 5S
- Analyzing and correcting Quality issues each day and performing daily meetings with the team for better results
- Supported Operations Manager by completing visual performance tracker and recommending process improvements to enhance productivity and quality
- Training new employees and aiming to empower them in work
- Conducted continuous performance reviews and provided feedback to employees to improve overall performance
Education
Computer science technology - software testing -
Matrix College
Montreal, QuebecSkills
- Retail Strategy
- Inventory management
- Food service operations
- Operational efficiency
- Process improvement
- Team management
- Supervision
- Training and Mentoring
- Effective communication
- Customer-Oriented
- Performance tracking
- Problem solving
- Safety Awareness
- Conflict Resolution Techniques
Languages
- Industry Knowledge
- Customer Service
- Issue Resolution
- Team Motivation
- Team Collaboration and Leadership
Timeline
Store Manager
Mezza lebanese kitchen
01.2026 - Current
Shift Supervisor
Mezza Lebanese Kitchen
02.2023 - Current
Team Lead(Supervisor)
Good food Market (TSX: Food)
10.2020 - 12.2022
Computer science technology - software testing -
Matrix College