Kulvir Kaur
Kelowna,BC
Summary
Dynamic Store Manager with a proven track record at 7-Eleven INC., enhancing operational efficiency and boosting sales through strategic planning and team leadership. Expert in promotional planning and operational budgeting, coupled with exceptional skills in personnel development and mentoring. Achieved significant improvements in customer service standards and profitability.
Overview
5
5
years of professional experience
Work History
Store Manager
7-Eleven INC.
Kelowna, British Columbia
09.2019 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science - General Studies
Okanagan College
Kelowna, BC04-2023
Skills
- Hourly shift management
- Promotional planning
- Operational budgeting
- Personnel development
- Store operations oversight
- Reliable
- Training and mentoring
- Recruitment and hiring
- Team motivation
- Budgeting and cost control
- Merchandise planning
- Team leadership and coaching
- Systems and software expertise
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Store Manager
7-Eleven INC.
09.2019 - Current
Associate of Science - General Studies
Okanagan College
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