KULVIR KAUR
BRAMPTON,ON
Summary
Dynamic and results-oriented professional with over 7 years of diverse experience in business development, education, and administration. Proven ability to drive revenue growth, enhance operational efficiency, and deliver outstanding customer service. Expertise in fostering strong relationships with key stakeholders, utilizing data-driven insights to identify trends, and creating innovative solutions to complex challenges. Adept at leading teams, mentoring individuals, and implementing effective strategies for organizational success. Demonstrated success in increasing revenue and improving processes and committed to continuous learning and professional development to stay abreast of industry trends and best practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service
Indian Frootland
04.2024 - Current
- In the role of a Customer Service representative, I provided exemplary customer service by actively engaging with customers to address their inquiries and recommend suitable products
- Maintained a clean and organized store environment to enhance the shopping experience, ensuring that products were well-displayed and properly labeled
- Effectively resolved customer issues and concerns, maintaining high professionalism and courtesy.
- Increased client retention with exceptional customer service and timely followups.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Provided excellent customer service, addressing member needs promptly and courteously.
Teacher
Sylvan Learning Centre
03.2023 - 03.2024
- Prepared Lessons for Students to help them to improve their study skills
- Guide students to score more in academics
- Teach students how to concentrate more and generate interest in studies
- Elaborate concepts in various ways to teach them.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Business Development Executive
VLogic Labs Enterprise Pvt. Ltd.
11.2019 - 12.2021
- Developed and executed strategic plans to drive revenue growth and expand the company's customer base
- Conducted market research and analyzed customer data to identify new product and service opportunities
- Built and maintained relationships with key stakeholders, including customers, vendors, and industry influencers
- Collaborated with cross-functional teams to develop and implement marketing campaigns and sales initiatives
- Negotiated contracts and pricing agreements with customers and vendors to maximize profitability
- Trained and mentored junior sales team members to improve performance and achieve goals
- Achieved a 20% increase in revenue within the first year of employment.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Administrator
Bhupindra Global School
04.2016 - 10.2019
- Developed and implemented policies and procedures to ensure efficient and effective use of resources
- Supervised staff members and provided guidance and support to help them achieve their goals
- Coordinated fundraising and community outreach activities to promote the organization's mission and increase public awareness
- Prepared and presented reports to the Board of Directors and other stakeholders on the organization's performance and financial status
- Improved operational efficiency by 25% through process improvements and staff training initiatives.
Education
Project Management: Computer -
Algoma University
Brampton, ON07.2024
Master of Computer Application: Computer Science -
Yadvindra Engineering College
06.2015
Skills
- Business development
- Sales and marketing
- Market research and analysis
- Relationship building
- Contract negotiation
- Team leadership and mentoring
- Curriculum development
- Instructional design
- Student assessment and feedback
- Budget management
- Fundraising and community outreach
- Process improvement and optimization
- Customer Service and Communication Skills
- Provided excellent customer service by addressing inquiries regarding meat selection, preparation, and storage recommendations
- Adherence to high customer service standards
Certification
- Security Guard License
- First Aid and CPR Certification
Languages
English
Hindi
Punjabi
Timeline
Customer Service
Indian Frootland
04.2024 - Current
Teacher
Sylvan Learning Centre
03.2023 - 03.2024
Business Development Executive
VLogic Labs Enterprise Pvt. Ltd.
11.2019 - 12.2021
Administrator
Bhupindra Global School
04.2016 - 10.2019
Project Management: Computer -
Algoma University
Master of Computer Application: Computer Science -
Yadvindra Engineering College
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