Kulvir Cheema
Edmonton
Summary
I’m a dedicated and hardworking individual with a strong work ethic and a genuine passion for connecting with people. My experience has helped me develop excellent interpersonal skills and the ability to work well as part of a team, as well as the drive to support and learn from others. I’m always eager to grow both professionally and personally, consistently striving to improve my skills. I’m looking for a role where I can apply my customer service expertise, bring positive energy to the team, and make a real impact as a reliable and committed associate.
Overview
7
7
years of professional experience
Work History
Sales Advisor
Rogers Communications
12.2022 - Current
- Provided expert product knowledge to help customers make informed purchasing decisions, enhancing satisfaction and driving sales.
- Built rapport with customers, identified needs, and effectively promoted additional products to boost revenue.
- Resolved customer complaints with professionalism, ensuring long-term relationships and high levels of customer loyalty.
Customer Service Executive & Mobile Advisor
Best Buy
08.2017 - 08.2022
- Hiring captain: Led over-the-phone interviews and scheduled in-person interviews for seasonal hires.
- VIP captain: Managed sale events as captain, overseeing store promotions and customer engagement.
- Delivered multi-channel customer service as a ambassador, coordinating appointments for sale days and enhancing customer experiences.
- Managed new phone activations, plan upgrades, and home security systems with exceptional customer service, fostering positive interactions and building lasting relationships.
Physiotherapist Intern
Balwin Physical Therapy
04.2021 - 09.2021
- Maintained detailed records of patient progress, communicating any significant changes or concerns to supervising therapists promptly.
- Participated in continuing education courses, refining clinical skills and expanding knowledge base within the field of physiotherapy.
- Improved patient mobility by developing and implementing individualized treatment plans.
Education
Bachelor of Arts - Human Resources Management
Macewan University
Edmonton, AB12-2025
Skills
- Strong interpersonal skills, I am able to connect with others and build positive relationships quickly
- Quick to learn new concepts and adapt to fast-paced work settings, ensuring productivity and efficiency
- I excel at both written and verbal communication, in English and Punjabi
- Experience in leading teams, fostering collaboration, and driving team success through motivation, guidance, and strategic input
- Consistently focused on achieving set objectives, with a track record of delivering results, exceeding targets, and contributing to the overall success of the team and company
Timeline
Sales Advisor
Rogers Communications
12.2022 - Current
Physiotherapist Intern
Balwin Physical Therapy
04.2021 - 09.2021
Customer Service Executive & Mobile Advisor
Best Buy
08.2017 - 08.2022
Bachelor of Arts - Human Resources Management
Macewan University
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