Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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KULVINDER KAUR

Maple Ridge,Canada

Summary

Results-driven professional with over 9 years of experience in finance, customer service, and human resource management. Skilled in motivating staff to increase profits and providing excellent consulting to align with the organization's vision and mission. Demonstrated expertise in monitoring staff performance and offering advice on effective sales methods. Proven success in implementing best practices to attract and recruit exceptional talent, as well as resolving complex issues through close collaboration with stakeholders. Strong abilities in stress management and time management.

Overview

9
9
years of professional experience

Work History

Front Store Supervisor

Shoppers Drug Mart
04.2025 - Current
  • Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
  • Fostered a positive work culture that promoted teamwork, open communication, and continuous learning among staff members.
  • Managed cash handling procedures accurately, reconciling daily transactions and maintaining financial records in compliance with company policies.
  • Resolved customer complaints professionally, taking appropriate action to address their concerns while adhering to company guidelines.
  • Maintained a clean and organized store environment, ensuring optimal product presentation and easy navigation for customers.
  • Supported marketing initiatives such as seasonal promotions or special events by coordinating impactful in-store displays and signage.
  • Prevented loss due to theft or damage by implementing robust security measures and closely monitoring store activities.
  • Accountable for Cash Deposits and preparing Closing and reports for the accountant, closing and opening store procedure,

Financial Advisor/ SCEA / Universal Banker

Scotia bank
10.2021 - 09.2024
  • Managing sales transactions with an exceptional customer service
  • Taking over cash transaction when required to support frontline
  • Assisting branch with operational and administrative assignments
  • Follows established policies in accordance with the bank and as per supervisor’s directions
  • Meeting weekly sales targets assigned by the management
  • Balanced cash drawers and vault accounts on weekly basis and overseeing weekly audits
  • Assisting clients and looking for referral opportunities to enhance business by advising clients with
  • Leveraging Microsoft 365 to send emails, Excel for Balancing cash, cash ordering, Share point to upload documents, Remote signatures
  • Engaging with new and existing clients daily to better understand their short- and long-term financial goals
  • Monitoring client portfolios to ensure these meet their progress and target requirements
  • Providing tax, income, and estate guidance for clients while being able to answer questions
  • Regularly attending training sessions to stay up to date with regulatory or industry changes
  • Assisting with marketing and communications to help grow their customer base
  • Proactively resolving or preventing banking or portfolio problems
  • Oversaw portfolio up to 400+ clients
  • Educating clients to ensure they understand how their money is being managed
  • Operating Microsoft office 365 to list client details, excel spreadsheet for record keeping, outlook and share point

Branch Manager

National Money Mart - DFG
01.2020 - 10.2021
  • Responsible for overseeing overall branch operations and financial performance
  • Reviewing large amount transaction reports, investigating, and reporting unusual transactions
  • Filing LCTR, EFT, and UTR report following FINTRAC regulatory timelines
  • Reporting potential and confirmed matches to terrorist or sanctioned watch listed individuals or entities and assisting management with further investigations
  • Responsible for updating and implementation anti-money laundering operating procedures in the branch
  • Responsibilities include but are not limited to recruitment, talent management, coaching, training, and compliance
  • Accountable for overall customer experience, satisfaction related to products and service
  • Using share point, outlook, Power point, for documents, and presentations and for recruitment
  • Performing and implementing sales strategies as per KPI to enhance overall services as well as sales targets met of the branch
  • Dealt with Cash transaction, cash ordering as well other administrative tasks required or needed
  • Responsible for scheduling to run the branch operations smoothly
  • Ensured safety, security, compliance policies are followed for the branch and for employees
  • Ensured confidentiality of documentation retaining, shipping them to Iron Mountain when required
  • Dealt with collection of past due balances from the clients and discussing payment plans

Assistant General Manager (Full Time)

KFC – Soul Restaurants Canada Inc.
03.2017 - 12.2019
  • Hiring new employee’s procedure basing on store personnel requirement
  • Head hunter using Linkdin and drafting job offer letter and job posting
  • Following up with new hires and performing reference checks
  • Oversaw payrolls for the employees
  • Oversaw administrative task such as emails, filing, documenting legal paper
  • Dealt with customers enquiries, complaints, and employee grievances
  • Assisted manager and reporting to area manager
  • Responsible for daily operations, preparing for action plans for future audits
  • Responsible for preparing and looking after daily and weekly inventory
  • Proficient in outlook, share point, workday and payworks

Customer service Manager (Part Time)

WAL-MART, CANADA
05.2018 - 03.2019
  • Co-ordinating with the checkout area in the store, supporting front-end associates
  • Operating Cash register, sharing product knowledge and ensuring department well stocked and presented
  • Oversaw cash counts, reimbursement cash registers for the entire store
  • Reviewing reports to establish baseline customer satisfaction levels
  • Handling customers inquiries, resolving and providing extensive customer service
  • Promoting a positive work environment for employees and leading by example
  • Making sure operating areas are clean, stocked and ready for the next shift
  • Managing staffing levels for the customer service counter and other key areas
  • Ensuring associates are adequately trained and up to date on current procedures

Head Teller- Sr. Customer Service Representative (Part Time)

NATIONAL BANK
08.2016 - 08.2017
  • Performing day to day monetary transactions
  • Performing all the monetary transaction to the ATM
  • Preparing payouts for mortgage and line of credits
  • Helping customers with their financial inquiries
  • Performing administrative work such as filing, faxing, scanning, checking branch emails and reporting the supervisor or the operations head

Education

Masters of Global Management -

Royal Roads University
Victoria, B.C.

Post Graduate Diploma - Human Resources Management

Centennial college
Toronto, Ontario

Skills

  • Orientation and training
  • Closing and contract negotiations with consulting approach
  • Microsoft Office 365 expertise
  • Customer relations
  • Retail operations management
  • Staff training and development
  • Staff development
  • Strategic thinker
  • Inventory control
  • Branch operations management
  • Branch operations
  • Investment advice

Languages

English
Hindi
Punjabi

Personal Information

Relocation: Ready to relocate

Timeline

Front Store Supervisor

Shoppers Drug Mart
04.2025 - Current

Financial Advisor/ SCEA / Universal Banker

Scotia bank
10.2021 - 09.2024

Branch Manager

National Money Mart - DFG
01.2020 - 10.2021

Customer service Manager (Part Time)

WAL-MART, CANADA
05.2018 - 03.2019

Assistant General Manager (Full Time)

KFC – Soul Restaurants Canada Inc.
03.2017 - 12.2019

Head Teller- Sr. Customer Service Representative (Part Time)

NATIONAL BANK
08.2016 - 08.2017

Post Graduate Diploma - Human Resources Management

Centennial college

Masters of Global Management -

Royal Roads University

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