Kulveer Kaur
Kelowna
Summary
Customer Services Professional with strong experience in driving customer satisfaction and operational efficiency. Skilled in problem-solving, process improvement, and strategic planning. Known for fostering team collaboration, adapting to changing needs, and consistently achieving results. Expertise includes CRM systems, conflict resolution, and team leadership. Reliable and results-focused, ready to make significant impact.
Overview
6
6
years of professional experience
Work History
Housekeeper
Moga Cleaning Services
07.2023 - 03.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Team Member
McDonald's
02.2022 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Cashier Team Lead
More Supermarket
08.2018 - 01.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
No Degree - Arts Education
Vivek Public School
Bargari Punjab, India 03-2017
Skills
- Teamwork
- Housekeeping
- Customer service
- Health and safety compliance
- Customer service-focused
- Excellent oral and written communication
- Physically strong
Languages
English
Professional Working
Timeline
Housekeeper
Moga Cleaning Services
07.2023 - 03.2024
Team Member
McDonald's
02.2022 - 03.2023
Cashier Team Lead
More Supermarket
08.2018 - 01.2023
No Degree - Arts Education
Vivek Public School
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