Kulveer Kaur
Brampton,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ICICI Bank
08.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist
Empowerment Data
01.2020 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Pizza Maker/cashier
Hungry Point
10.2018 - 11.2019
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Monitored and maintained clean working areas and cooking surfaces.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Cleaned and sanitized work areas, utensils and equipment.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Education
Graduate Certificate - Human Resource Management
Algoma University
Brampton, ONBachelor Of Arts - Graduation
National College
Bhikhi , Punjab05.2018
Skills
- Consultative Sales
- Report Generation
- Account Updating
- Complaint Resolution
Languages
English, punjabi, hindi
Professional Working
Certification
- Sales Essentials Certificate
- Diploma in computer
Timeline
Customer Service Representative
ICICI Bank
08.2021 - 10.2022
Receptionist
Empowerment Data
01.2020 - 04.2021
Pizza Maker/cashier
Hungry Point
10.2018 - 11.2019
Graduate Certificate - Human Resource Management
Algoma University
Bachelor Of Arts - Graduation
National College
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