KULTEJ SINGH BAIDWAN
Winnipeg,MB
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills.
Overview
16
16
years of professional experience
Work History
Customer Care Representative
Easyway Coaching Centre, ECC
04.2017 - 05.2023
- Establish Work Priorities and ensure procedures are followed and deadlines are met
- Build and promote long-lasting customer satisfaction
- Identify emerging market shift and develop plan to cater to changing market and competition base
- Introduce promotions and discounts on products to boost sales
- Handle customer complaints and provide timely resolutions
- Responded to customer needs through competent customer service and prompt problem-solving.
- Provide accurate, valid, and complete information to customer
- Collecting data of all inquiries, sorting it, and aligning according to age group.
Customer Care Representative
GEC Overseas
05.2007 - 03.2017
- Oversee and Co-ordinate office administrative procedures
- Establish Work Priorities and ensure procedures are followed and deadlines are met
- Assemble data and prepare periodic and special reports, manuals, and correspondence.
- Assisted call-in customers with questions and orders.
- Maintained and managed customer files and databases.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Managed supplier deliveries around client needs to increase client retention.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Punjab School Education Board
Mohali, PunjabSkills
- Analytical and Critical Thinking
- Interpersonal Skills
- Effective Communication
- Organizational Skills
- Time Management
- Team Player
- Client relationship management
- Keen Attention to Detail
- Customer Relations
Timeline
Customer Care Representative
Easyway Coaching Centre, ECC
04.2017 - 05.2023
Customer Care Representative
GEC Overseas
05.2007 - 03.2017
High School Diploma -
Punjab School Education Board
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