Kultaran Kaur
Mississauga,ON
Summary
Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style.
Overview
8
8
years of professional experience
Work History
Retail Store Supervisor
Petro Canada
Mississauga, ON
11.2020 - 09.2025
- Dealt with customer complaints and rectified product and service issues.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Reviewed schedules to keep stores under leadership properly staffed.
- Set sales targets and implemented action plans for achieving set objectives.
- Supervised work of cashiers, training new team members and monitoring performance.
Guest Service Attendant
Petro Canada
Mississauga
09.2020 - 11.2020
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases
- Resolves customer issues and answers questions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
Concierge
Max Hospital
Mohali, Punjab
02.2018 - 10.2018
- Assisted patients with check-in and check-out procedures efficiently.
- Managed reservations for hospital facilities and events effectively.
- Handled inquiries and resolved concerns promptly for a positive experience.
- Maintained organized records of patient interactions and service requests.
- Handled mail and package deliveries, keeping items secure.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
Education
P.G Diploma in Healthcare Management -
Northern College
Pures08.2020
Bachelor in Medical Laboratory Science - Chemistry,Zoology,Botany
P.G Government College For Girls
Chandigarh,India01.2018
Skills
- Flexible Work Schedule
- Computer Proficiency
- Handling Complaints
- Customer Service
- Inventory management
- Effective communication
- Time management
- Staff management
- Documentation and reporting
- Knowledge of MS Word and MS Office
Timeline
Retail Store Supervisor
Petro Canada
11.2020 - 09.2025
Guest Service Attendant
Petro Canada
09.2020 - 11.2020
Concierge
Max Hospital
02.2018 - 10.2018
P.G Diploma in Healthcare Management -
Northern College
Bachelor in Medical Laboratory Science - Chemistry,Zoology,Botany
P.G Government College For Girls