Nida Jafri
Milton,Canada
Summary
Dynamic and results-oriented professional with over 8 years of diverse experience in HR management, administrative support, technical support, and community services. Proven track record in staff recruitment, payroll processing, client management, and problem resolution. Multilingual with strong organizational and communication skills, adept at handling complex situations and providing exceptional service.
Overview
16
16
years of professional experience
Work History
HR Manager
Saafi cleaning services.
01.2021 - 08.2024
- Recruit and onboard staff, ensuring a smooth hiring process
- Process payroll and manage employee records
- Send weekly emails to staff, addressing updates and announcements
- Resolve day-to-day administrative and personnel issues
- Developed and implemented HR strategies to improve employee engagement and retention.
- Responded promptly to employee inquiries about policies or procedures.
- Reviewed applications for positions within the company according to pre-determined criteria.
- Drafted job descriptions based on current roles within the organization.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Directed HR programs, policies and processes to improve operational efficiency.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Assisted in employee recruitment, hiring and interview processes.
- Scheduled meetings with employees to address concerns and grievances.
- Suggested promotions and wage increases according to employee performance.
- Researched industry trends to inform compensation and performance strategies.
- Reported on workplace health and safety compliance to superiors.
Administrative Assistant/Receptionist
Coldwell Banker
Dubai
06.2018 - 12.2021
- Updated client listings and scheduled property viewings
- Assisted real estate agents with sales and client interactions
- Trained new staff on cold calling and customer service protocols
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Composed, edited and typed complex memos and reports with job-related software.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Information and Referral Specialist
VHA Home HealthCare
Toronto, Canada
01.2015 - 01.2016
- Managed volunteer training and provided ongoing support
- Advised clients on community resources and made appropriate referrals
- Researched insurance options and provided suitable solutions for seniors
- Offered information on programs for children with special needs and disability management
- Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Researched and responded to inquiries from providers regarding pending or denied referrals in a timely manner.
Intake Worker
ACSA
Toronto, Canada
01.2014 - 01.2015
- Maintained detailed client case histories and prepared reports
- Provided information about available community resources and events
- Advocated for client rights and conducted daily surveys to assess needs
Inbound Technical Support
Innovative Vision Marketing Inc
Toronto, Canada
01.2014 - 01.2015
- Delivered technical assistance and resolved issues for Kobo customers
- Handled a high volume of calls and emails, ensuring prompt resolution of technical problems
- Managed customer inquiries, complaints, and billing questions
- Assisted customers with troubleshooting computer hardware and software issues.
- Resolved customer inquiries in a timely manner.
- Provided technical support to customers via phone, email, and chat.
- Identified system malfunctions and implemented solutions to restore functionality.
- Diagnosed and resolved complex technical problems related to operating systems, network connections, and peripheral devices.
- Served as first point of contact for incoming technical service calls and emails.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Market Researcher
Numeris Canada, Consumer Contact
Toronto, Canada
01.2009 - 01.2014
- Identified business development opportunities and managed client accounts
- Conducted sales presentations and provided service solutions tailored to client needs
- Employed a needs-based sales approach to ensure customer satisfaction
Community Services Worker
AWIC
Toronto, Canada
01.2012 - 12.2012
- Interviewed clients to assess their needs and determine appropriate services
- Organized and planned activities for seniors, including computer workshops and community events
- Provided translation services in Urdu/Hindi and Punjabi to assist with document completion
Education
Bachelors of Business Administration - Business
York University
Toronto, ON01.2010
Skills
- Client Service
- Customer Support
- Administrative Operations
- Technical Support
- Microsoft Office Suite
- QuickBooks
- SAP
- Case Management
- Cultural Competency
- Problem-Solving
- Recruitment and staffing
- Benefits Administration
- Payroll
- Workforce Planning
- Interviewing techniques
- Workers' compensation
- Recruitment Strategies
- Employee benefits management
- Payroll Oversight
- Payroll Administration
- Background Checks
- Onboarding and Orientation
- Training programs
- Company policies
- Talent Acquisition
Timeline
HR Manager
Saafi cleaning services.
01.2021 - 08.2024
Administrative Assistant/Receptionist
Coldwell Banker
06.2018 - 12.2021
Information and Referral Specialist
VHA Home HealthCare
01.2015 - 01.2016
Intake Worker
ACSA
01.2014 - 01.2015
Inbound Technical Support
Innovative Vision Marketing Inc
01.2014 - 01.2015
Community Services Worker
AWIC
01.2012 - 12.2012
Market Researcher
Numeris Canada, Consumer Contact
01.2009 - 01.2014
Bachelors of Business Administration - Business
York University
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