Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KULREET KAUR

Surrey

Summary

Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance.

Overview

5
5
years of professional experience

Work History

Key Holder (Acting Assistant Manager)

Jo Malone London
05.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Assistant Manager

Bonlook
05.2022 - 11.2023
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Helped oversee the daily operations of the store, managing staff and inventory

Sales Lead Keyholder

Michael kors
04.2021 - 04.2022
  • Developed innovative ideas for improving customer service standards at the store level
  • Executed opening, closing and register functions to meet business requirements
  • Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests
  • Met company standards with regards to merchandising, visual presentation, and housekeeping
  • Supported store manager in achievement of store goals and KPIs
  • Led by example on sales floor, achieving individual sales goals

Sales Supervisor

Carter's Oshkosh
03.2020 - 04.2021
  • Resolved customer complaints promptly in a professional manner while ensuring high standards of service quality
  • Mentored sales team to use tools and techniques for best sales success
  • Coached and trained sales staff on best practices to maximize sales

Lead Cashier

The Loblaw company
11.2019 - 03.2020
  • Demonstrated expertise in cash handling and customer service, providing accurate change for customers
  • Performed opening duties such as counting out tills and setting up registers prior to start of business day
  • Worked collaboratively with other departments within the store to provide excellent customer service experience
  • Handled customer complaints tactfully while ensuring their satisfaction was met before leaving the store

Education

Bachelor of Business Administration - General Management

Acsenda school of management
Vancouver, BC
10.2021

Skills

  • Employee Scheduling
  • Product and service knowledge
  • Recruiting and interviewing
  • Client relationship management
  • Customer service orientation
  • Sales expertise

Languages

English
Full Professional

Timeline

Key Holder (Acting Assistant Manager)

Jo Malone London
05.2024 - Current

Assistant Manager

Bonlook
05.2022 - 11.2023

Sales Lead Keyholder

Michael kors
04.2021 - 04.2022

Sales Supervisor

Carter's Oshkosh
03.2020 - 04.2021

Lead Cashier

The Loblaw company
11.2019 - 03.2020

Bachelor of Business Administration - General Management

Acsenda school of management
KULREET KAUR