KULREET KAUR
Surrey
Summary
Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance.
Overview
5
5
years of professional experience
Work History
Key Holder (Acting Assistant Manager)
Jo Malone London
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Assistant Manager
Bonlook
05.2022 - 11.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
Sales Lead Keyholder
Michael kors
04.2021 - 04.2022
- Developed innovative ideas for improving customer service standards at the store level
- Executed opening, closing and register functions to meet business requirements
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests
- Met company standards with regards to merchandising, visual presentation, and housekeeping
- Supported store manager in achievement of store goals and KPIs
- Led by example on sales floor, achieving individual sales goals
Sales Supervisor
Carter's Oshkosh
03.2020 - 04.2021
- Resolved customer complaints promptly in a professional manner while ensuring high standards of service quality
- Mentored sales team to use tools and techniques for best sales success
- Coached and trained sales staff on best practices to maximize sales
Lead Cashier
The Loblaw company
11.2019 - 03.2020
- Demonstrated expertise in cash handling and customer service, providing accurate change for customers
- Performed opening duties such as counting out tills and setting up registers prior to start of business day
- Worked collaboratively with other departments within the store to provide excellent customer service experience
- Handled customer complaints tactfully while ensuring their satisfaction was met before leaving the store
Education
Bachelor of Business Administration - General Management
Acsenda school of management
Vancouver, BC10.2021
Skills
- Employee Scheduling
- Product and service knowledge
- Recruiting and interviewing
- Client relationship management
- Customer service orientation
- Sales expertise
Languages
English
Full Professional
Timeline
Key Holder (Acting Assistant Manager)
Jo Malone London
05.2024 - Current
Assistant Manager
Bonlook
05.2022 - 11.2023
Sales Lead Keyholder
Michael kors
04.2021 - 04.2022
Sales Supervisor
Carter's Oshkosh
03.2020 - 04.2021
Lead Cashier
The Loblaw company
11.2019 - 03.2020
Bachelor of Business Administration - General Management
Acsenda school of management
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