Kulpreet Kaur
Lathrop
Summary
Dynamic supervisor with proven expertise at The Counter Burger, excelling in team leadership and customer service. Successfully implemented operational policies that enhanced workflow efficiency, while effectively training and mentoring staff. Recognized for resolving customer issues promptly, driving retention, and maintaining high performance standards in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Supervisor
The Counter Burger
San Jose
02.2025 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Drove customer feedback to deliver information to management for corrective action.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Server
Clean Juice
Campbell
10.2023 - 01.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
Education
High School Diploma -
NEW ERA SENIOR SECONDARY SCHOOL
INDIA04-2020
Skills
- Team leadership
- Customer service
- Time management
- Employee training
- Cash handling
- Record keeping
- Effective communication
- Workflow optimization
- Staff management
- Decision-making
- Problem solving
Affiliations
- All rounder in every aspect, multi-functioning at a time, good at communication and co-ordination.
Accomplishments
- Appreciated for my team work and management.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Supervisor
The Counter Burger
02.2025 - Current
Server
Clean Juice
10.2023 - 01.2024
High School Diploma -
NEW ERA SENIOR SECONDARY SCHOOL
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