Kulnaaz Dhillon
Surrey,Canada
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
5
5
years of professional experience
Work History
Security Officer (wildfire Traffic Control) - Seasonal
Penticton Security
08.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours, night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment
- Assisted fire department by managing traffic and instructing neighbours to move to safe areas during wildfire in Penticton
- Developed and maintained courteous and effective working relationships
- Maintained excellent attendance record, consistently arriving to work on time
Driver
Uber And Lyft
12.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Food Delivery Driver
Skip the dishes and doordash
07.2022 - 12.2024
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings
- Verified orders prior to completing deliveries to avoid customer complaints
- Drove continuously during shifts, met deadlines, and achieved high customer satisfaction ratings
- Immediately addressed problems with customers to promote speedy resolution
- Served customers promptly by smoothly collecting and delivering high volume of orders
Delivery Driver
Purolator
01.2023 - 10.2024
- Contacted customers prior to delivery to coordinate delivery times
- Operated manual and mechanical equipment safely to minimize injury and accident risks
- Notified customers of delays, decreasing calls to support
- Directed efficient product loading and checked load balance to prevent on-the-road incidents
Delivery Driver
Amazon
01.2022 - 07.2022
- Completed on-time deliveries by choosing the best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Completed rush deliveries on tight timetables to satisfy customer needs
- Delivered packages to customer doorsteps and business offices
- Communicated customer complaints, requests, and feedback to company management for swift resolution
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Loaded truck and properly secured items to prevent damage for deliveries
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images
- Verified daily deliveries against shipping instructions before delivering to customers
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules
- Successfully avoided time delivery delays by carefully planning the best routes
- Maintained organized, clean, and professional vehicle to protect company reputation with customers
Store Associate
The UPS store
07.2020 - 01.2022
- Greeted customers, helped locate merchandise and suggested suitable options
- Answered questions about store policies and addressed customer concerns
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Maintained customer satisfaction with quick and professional handling of product returns
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Security Officer (wildfire Traffic Control) - Seasonal
Penticton security
08.2021 - 09.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours, night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Assisted fire department by managing traffic and instructing neighbours to move to safe areas during wildfire in Penticton
- Developed and maintained courteous and effective working relationships
- Maintained excellent attendance record, consistently arriving to work on time
Education
Associate of Arts - Business Administration
Coquitlam College
Coquitlam12-2021
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- CCTV monitoring
- Cash handling accuracy
- Attention to detail focus
- Team collaboration
- Active listening techniques
- Time management mastery
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Driver
Uber And Lyft
12.2024 - Current
Delivery Driver
Purolator
01.2023 - 10.2024
Security Officer (wildfire Traffic Control) - Seasonal
Penticton Security
08.2022
Food Delivery Driver
Skip the dishes and doordash
07.2022 - 12.2024
Delivery Driver
Amazon
01.2022 - 07.2022
Security Officer (wildfire Traffic Control) - Seasonal
Penticton security
08.2021 - 09.2021
Store Associate
The UPS store
07.2020 - 01.2022
Associate of Arts - Business Administration
Coquitlam College