Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kuljit Kaur

Moncton,Canada

Summary

Facilities management professional adept at working along cross functional teams in fast-paced and dynamic environments. Strengths include contract compliance and exceptional customer care support. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Contact Centre Representative

TD Bank
11.2022 - Current
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with customer
  • Maintain basic knowledge of client products and/or services
  • Participate in activities designed to improve customer satisfaction and business performance
  • Respecting customers privacy and confidentiality of their personal and financial information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Manager In charge

Arby’s
03.2021 - 09.2023
  • Maintained high standards of food quality by reviewing shipment, overseeing and monitoring food safety
  • Maintain satisfactory working relationships with subordinates and supervisors
  • Ensure customer satisfaction through excellent service, respond to customer complaints professionally
  • Seek ways to cut waste and decrease operational cost
  • Review employee performance record and provide training to help improve their performance
  • Reporting to senior management
  • Helping to resolve employee issues and disputes
  • Provided strong leadership to enhance team productivity and morale
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
  • Executed appropriate staffing and budgetary plans to align with business forecasts

Customer Service Representative

Reliance Nippon Life Insurance Company Ltd
06.2017 - 12.2020
  • Acting as point of contact for client facilities
  • Performing administrative tasks, such as maintaining records
  • Attending meetings and seminars to learn about new products and services
  • Seeking out new clients and develop clientele by networking to find new customers and generate list of prospective clients
  • Creating schedules, reports and documents as required
  • Maintaining relationship with clients
  • Meeting prospective clients to get data about their financial resources and discuss existing coverage
  • Handling inbound/outbound calls and answering questions from members interested in products

Legal Assistant Manager

Economy Glass
01.2022 - 10.2022
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Education

Masters of Management - Management

Crandall University
Moncton, NB
04.2022

Bachelor’s- Degree - Business

Guru Nanak Dev University
Punjab, India

Skills

  • Decision Making
  • Scheduling
  • Management
  • Team Building
  • Multi Tasking
  • Sales Expertise
  • Verbal and Written Communication
  • Customer Relationship Management
  • Project Management
  • Team Leadership
  • Market Analysis
  • Profit and Loss Accountability
  • Brand Management
  • Profit Target Achievement
  • Business Development

Timeline

Contact Centre Representative

TD Bank
11.2022 - Current

Legal Assistant Manager

Economy Glass
01.2022 - 10.2022

Manager In charge

Arby’s
03.2021 - 09.2023

Customer Service Representative

Reliance Nippon Life Insurance Company Ltd
06.2017 - 12.2020

Masters of Management - Management

Crandall University

Bachelor’s- Degree - Business

Guru Nanak Dev University
Kuljit Kaur