Kuljit Dhugga
Brampton,Ontario
Summary
Operations Supervisor at Ryder Truck Rental with expertise in inventory management and productivity monitoring. Proven track record of maximizing revenue through effective bill back management and enhancing customer satisfaction through tailored solutions. Strong communicator and problem solver, adept at optimizing scheduling and fostering team collaboration for operational excellence.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Ryder Truck Rental
06.2025 - Current
- Leading daily shop operations by managing work analysis, scheduling units in, assigning technicians their jobs and monitoring productivity performance. Conducting triages for unscheduled drive-ins, and conducting yard checks for unit prioritization, and maintaining seamless communication between the floor, front office, and customers.
- Maximized revenue through effective bill back management by identifying, reviewing, and approving customer billback opportunities, ensuring accurate documentation and reporting of re-billable activity simultaneously to customers. Monitored purchase order, and invoice processes to improve overall shop profitability.
- Proactively managed parts for shop efficiency by reviewing inventory and ordering from vendors.
Operation Management Trainee
Ryder Truck Rental
07.2024 - 06.2025
- Processed, reviewed, and validated daily invoices and work orders for maintenance and repairs. Verified parts and labor charges, corrected discrepancies, and ensured accurate billing to avoid disruptions for vendors to receive their payments.
- Coordinated incoming service calls, including towing requests, tire service calls, and roadside assistance, by communicating with drivers and outside vendors.
- Responded to customer inquiries promptly and professionally, by providing detailed information and support to enhance their overall experience. Actively listened to customer needs and concerns, offering tailored solutions to resolve issues effectively. Maintained a positive and friendly attitude, contributing to a welcoming atmosphere that fostered customer loyalty. Collaborated with team members to improve service processes based on customer feedback, which helped with increased customer satisfaction and retention rates.
Licensing Coordinator (Finance)
Ryder Truck Rental
02.2023 - 07.2024
- Reconciled accounts for different districts in Canada, ensuring accuracy in monthly financial reporting.
- Compared financial records from each district with central accounting system, identifying discrepancies and ensuring compliance.
- Issued cheques and certified bank drafts to vendors and registries used by the company, ensuring timely and accurate payment processing.
- Oversaw Ryder's fleet of vehicles in Canada, coordinating with dealerships, maintenance providers, and insurance companies to ensure proper plating and renewal.
- Manage the out-service process for vehicles that are no longer needed, including coordinating with auction houses, and discharging liens placed on units.
Office Administrator
R Samra Transports
01.2021 - 02.2023
- Oversaw logbooks to ensure accurate pay for company drivers, contributing to employee satisfaction.
- Managed office supplies and inventory for efficient operations.
- Coordinated scheduling for transportation services and staff meetings.
- Maintained accurate records of shipments and deliveries.
- Responded promptly and professionally to trucking inquiries, delivering accurate information and assistance to enhance client satisfaction.
Education
Advanced Diploma - Business Administration
Humber College
EtobicokeSkills
- Inventory management and logistics
- Inventory management
- Scheduling optimization
- Financial reconciliation
- Productivity monitoring
- Customer relationship management
- Administrative procedures
- Communication skills
- Team collaboration
- Excellent communication
- Organizational skills
- Problem solving
Timeline
Operations Supervisor
Ryder Truck Rental
06.2025 - Current
Operation Management Trainee
Ryder Truck Rental
07.2024 - 06.2025
Licensing Coordinator (Finance)
Ryder Truck Rental
02.2023 - 07.2024
Office Administrator
R Samra Transports
01.2021 - 02.2023
Advanced Diploma - Business Administration
Humber College