Kuljeet Grover
11836, 84a Ave, Delta,BC
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Walmart Canada
05.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Overnight Support Manager
Walmart Canada
02.2022 - 05.2022
- Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
- Trained new employees and provided positive reinforcement when evaluating completed work.
- Worked with support manager to determine overnight operations effectiveness in meeting overall group objectives.
- Supervised promotional activities that were designed to drive sales and generate excitement.
- Placed orders for new merchandise when inventory levels were running low.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Dairy/Frozen Department Manager
Walmart Canada
07.2021 - 02.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Frozen Dairy Associate
Walmart Canada
10.2019 - 07.2021
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
MBA -
University Canada West
Vancouver, BC04.2021
B.Sc. Agriculture - Agriculture
Baba Farid College
Bathinda, Punjab, India05.2018
Skills
- Google Drive
- Sales Strategies
- Sales and Marketing
- Customer Service
- Inventory Control
- Assignment Delegation
- Customer Relations
- Coaching and Mentoring
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- CPT - Certified Personal Trainer
Timeline
Assistant Store Manager
Walmart Canada
05.2022 - Current
Overnight Support Manager
Walmart Canada
02.2022 - 05.2022
Dairy/Frozen Department Manager
Walmart Canada
07.2021 - 02.2022
Frozen Dairy Associate
Walmart Canada
10.2019 - 07.2021
MBA -
University Canada West
B.Sc. Agriculture - Agriculture
Baba Farid College
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