Adobe PhotoShop and Lightroom
Kuljeet Dhaliwal
Process & Research Development Expert / Quality Analyst
Surrey,BC
Summary
Highly qualified and professional quality assurance and process& research development expert with over 5 years of experience with strong creative administrative & analytical skills. Well organized and proactive in providing timely, efficient and accurate support to office managers and colleagues. Excellent reputation for resolving problems and improving customer satisfaction. Willing to learn and adapt to new challenges with positive attitude and passion.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Process & Research Development Expert
Fotografik Enterprises Pvt. Ltd.
Chandigarh, Punjab
01.2022 - 08.2022
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Determined and recommended methods to implement improvement opportunities.
- Developed production techniques and production processes to meet customer and organizational needs.
Quality Analyst
Fotografik Enterprises Pvt. Ltd.
Chandigarh, Punjab
01.2019 - 01.2022
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Internal quality audits and assessed results to inform corrective action measures.
- Developed and maintained quality assurance procedure documentation.
- Conducted training and applied change management to achieve desired outcomes.
- Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
Graphic Design Artist
Fotografik Enterprises Pvt. Ltd.
Chandigarh, Punjab
04.2017 - 01.2019
- Applied knowledge of production to create high-quality images.
- Created designs and collaborated with technical team to complete projects.
- Used Adobe Photoshop and Canva to develop banners, flyers, cutouts, image editing, product mockups and prototype designs.
- Pursued business development opportunities and fostered positive relationships with clients through engaging presentations.
- Managed design conceptualization, milestones and customer feedback.
Live Process Executive & Administrative Assistant
Buysellfast Pvt. Ltd.
Chandigarh, Punjab
10.2015 - 04.2017
- Created plans and communicated deadlines to complete projects on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used coordination and planning skills to achieve results according to schedule.
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained excellent attendance record, consistently arriving to work on time.
- Led projects and analyzed data to identify opportunities for improvement.
Education
Bachelor of Technology - Electronics And Communications
Punjab Technical University
Patiala,Punjab,India 04.2009 - 04.2014
Diploma - Web Designing And Development
National Institute of Information Technology
Patiala, Punjab, India 10.2014 - 09.2015
Skills
Process auditing
Software
Wordpress
Adobe Illustrator and Indesign
Canva
Microsoft Excel, Word
Timeline
Process & Research Development Expert
Fotografik Enterprises Pvt. Ltd.
01.2022 - 08.2022
Quality Analyst
Fotografik Enterprises Pvt. Ltd.
01.2019 - 01.2022
Graphic Design Artist
Fotografik Enterprises Pvt. Ltd.
04.2017 - 01.2019
Live Process Executive & Administrative Assistant
Buysellfast Pvt. Ltd.
10.2015 - 04.2017
Diploma - Web Designing And Development
National Institute of Information Technology
10.2014 - 09.2015
Bachelor of Technology - Electronics And Communications
Punjab Technical University
04.2009 - 04.2014
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