Kuldeep Singh Sandhu
Brampton,ON
Summary
Accomplished professional with a proven track record in customer service management and strong organizational skills, demonstrated at Swissport and BYJU's. Excelled in enhancing sales revenue and reducing security incidents through strategic decision-making and effective communication. Achieved significant client satisfaction and operational improvements, showcasing a robust work ethic and integrity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Swissport
10.2023 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Sales Manager
Lastman's Bad Boy
07.2023 - 09.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Cable Technician
Dependable Home Tech
10.2021 - 07.2023
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
Mobile Security Supervisor
Pinnacle Security Services
01.2021 - 02.2023
- Reduced security incidents by conducting thorough site assessments and identifying potential vulnerabilities.
- Enhanced mobile security operations by implementing effective patrol strategies and schedules.
Customer Service Representative
The Beer Store
04.2020 - 12.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved stock accuracy by conducting regular inventory counts and updating records accordingly.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Business Development Executive
BYJU's - The Learning APP
10.2018 - 11.2019
- Collaborated closely with account executives to ensure seamless handoff of qualified leads, resulting in increased closed deals.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
Education
Post-Degree Certificate - Supply Chain Management
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON04.2021
Post-Degree Certificate - Project Management
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON09.2020
Bachelor of Science - Engineering
Rayat & Bahra University
India07.2018
Skills
- Customer Service Management
- Strong Organization
- Verbal and written communication
- Time Management
- Work Ethic and Integrity
- Decision-Making
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Security Guard License
- AVOP ( Air Side Vehicle Operating Permit )
- First Aid & CPR
- Forklift License
Timeline
Passenger Service Agent
Swissport
10.2023 - Current
Sales Manager
Lastman's Bad Boy
07.2023 - 09.2023
Cable Technician
Dependable Home Tech
10.2021 - 07.2023
Mobile Security Supervisor
Pinnacle Security Services
01.2021 - 02.2023
Customer Service Representative
The Beer Store
04.2020 - 12.2020
Business Development Executive
BYJU's - The Learning APP
10.2018 - 11.2019
Post-Degree Certificate - Supply Chain Management
Sault College of Applied Arts And Technology
Post-Degree Certificate - Project Management
Sault College of Applied Arts And Technology
Bachelor of Science - Engineering
Rayat & Bahra University
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