Kuldeep Pannu
Lethbridge,AB
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Manager
Tim Horton's
Lethbridge, Alberta
11.2021 - 09.2025
- Oversaw daily operations to ensure efficient service and product quality.
- Trained new staff on customer service standards and operational procedures.
- Managed inventory levels and organized stockroom for optimal workflow.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Receptionist
Apex Clinic
Calgary, Alberta
12.2019 - 09.2021
- Greeted patients warmly upon arrival, creating a welcoming clinic environment.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Scheduled appointments using clinic management software, ensuring accurate booking.
- Collected patient information and maintained confidentiality in all records.
- Assisted with insurance verification, ensuring compliance with clinic policies.
- Coordinated office supplies, maintaining inventory for smooth daily operations.
- Handled patient complaints with empathy, promoting a positive clinic experience.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed payments and updated accounts to reflect balance changes.
Education
College Diploma - Business Administration
Lethbridge College
Lethbridge05-2021
Skills
- Communication skills
- Problem solving
- Customer service
- Complaint resolution
- Office coordination
- Team collaboration
- Computer proficiency
- Detail-oriented
- Multi-tasking
Languages
English
Full Professional
References
References available upon request.
Timeline
Manager
Tim Horton's
11.2021 - 09.2025
Receptionist
Apex Clinic
12.2019 - 09.2021
College Diploma - Business Administration
Lethbridge College
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