Summary
Overview
Work History
Education
Skills & Competencies
Certification
Timeline
Generic

KULDEEP KARELIYA

Summary

Technically adept IT professional with 3+ years in mining environments, expanding Power BI/SQL skills to drive data-driven initiatives at Agnico Eagle. Experienced in system administration, data integrity, and cross-functional troubleshooting, including Active Directory, group policies, and multi-site device deployments. Proven collaborator with strong documentation skills and a proactive approach to standardizing data collection and supporting monthly, quarterly, and annual reporting cycles. Committed to continuous learning, safety, and contributing to high-impact data management processes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Help Desk Analyst

Agnico Eagle
08.2024 - Current
  • Provide technical support to site personnel, troubleshooting hardware, software, and system issues, including device configuration and maintenance.
  • Create, track, and manage tickets in Service-Now, escalating unresolved issues to ensure timely resolution.
  • Assist users with accessing operational and production systems, maintaining data accuracy and integrity.
  • Collaborate with Networking and Application Support teams to address IT issues and ensure system performance.
  • Develop Excel reports to analyze and present operational data trends.
  • Maintain documentation of IT processes, troubleshooting steps, and user guides to streamline support.
  • Ensure endpoint security and compliance across Windows, macOS, and iOS devices.
  • Currently working on a sample project to demonstrate and enhance my skills in Power BI and SQL, focusing on data visualization, dashboard creation to track IT Help Desk issues.

End User Support

Newmont
07.2022 - 07.2024
  • Supported cross-functional mining teams by managing Active Directory, group policies, and computer configurations, ensuring consistent data access and system integrity.
  • Led a multi-site GDS upgrade project, deploying and tracking 400+ devices to improve operational readiness and reporting capabilities.
  • Gained exposure to Power BI and SQL by assisting BI analysts with sample dashboards and basic queries on mock and operational datasets.
  • Extracted device logs and service records to support troubleshooting and internal reporting in Power BI.
  • Developed documentation and user guides to standardize IT and operational processes across teams.
  • Supported monthly and quarterly reporting by preparing device usage summaries and system performance metrics.
  • Provided technical support for Windows, macOS, and mobile platforms; participated in planning hardware upgrades and data collection protocols aligned with safety standards.

Education

Computer Engineering Technician

Northern College of Applied Arts And Technology
South Porcupine
04-2022

Computer Science & Engineering

Dr. A.P.J. ABDUL KALAM UNIVERSITY
Indore, India
06-2019

Skills & Competencies

Data & Reporting

  • Power BI & Microsoft Excel: Dashboards and reports for help desk trends, and operational analysis
  • SQL: Basic queries for device logs, service records, and data extraction


IT Administration & Support

  • Active Directory & Group Policy: User management, device imaging, and deployment
  • Microsoft Office Suite: Word, Outlook, PowerPoint for documentation and presentations


End-User Training & Technical Support

  • IT Monitoring & Troubleshooting: SolarWinds, GDS upgrades, device lifecycle management
  • End-User Device Support: Windows, macOS, and mobile platforms

Certification

Microsoft: Azure Fundamentals, AI Fundamentals, Administrator Associate, DevOps Engineer Expert


Cisco: CCNA – Introduction to Networks, Enterprise Networking, Security & Automation, Switching, Routing & Wireless Essentials, CyberOps Associate

Timeline

Help Desk Analyst

Agnico Eagle
08.2024 - Current

End User Support

Newmont
07.2022 - 07.2024

Computer Engineering Technician

Northern College of Applied Arts And Technology

Computer Science & Engineering

Dr. A.P.J. ABDUL KALAM UNIVERSITY

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KULDEEP KARELIYA