KULDEEP KARELIYA
Summary
Technically adept IT professional with 3+ years in mining environments, expanding Power BI/SQL skills to drive data-driven initiatives at Agnico Eagle. Experienced in system administration, data integrity, and cross-functional troubleshooting, including Active Directory, group policies, and multi-site device deployments. Proven collaborator with strong documentation skills and a proactive approach to standardizing data collection and supporting monthly, quarterly, and annual reporting cycles. Committed to continuous learning, safety, and contributing to high-impact data management processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Analyst
Agnico Eagle
Timmins, ON
08.2024 - Current
- Provide technical support to site personnel, troubleshooting hardware, software, and system issues, including device configuration and maintenance.
- Create, track, and manage tickets in Service-Now, escalating unresolved issues to ensure timely resolution.
- Assist users with accessing operational and production systems, maintaining data accuracy and integrity.
- Collaborate with Networking and Application Support teams to address IT issues and ensure system performance.
- Develop Excel reports to analyze and present operational data trends.
- Maintain documentation of IT processes, troubleshooting steps, and user guides to streamline support.
- Ensure endpoint security and compliance across Windows, macOS, and iOS devices.
- Currently working on a sample project to demonstrate and enhance my skills in Power BI and SQL, focusing on data visualization, dashboard creation to track IT Help Desk issues.
End User Support
Newmont
Timmins, ON
07.2022 - 07.2024
- Supported cross-functional mining teams by managing Active Directory, group policies, and computer configurations, ensuring consistent data access and system integrity.
- Led a multi-site GDS upgrade project, deploying and tracking 400+ devices to improve operational readiness and reporting capabilities.
- Gained exposure to Power BI and SQL by assisting BI analysts with sample dashboards and basic queries on mock and operational datasets.
- Extracted device logs and service records to support troubleshooting and internal reporting in Power BI.
- Developed documentation and user guides to standardize IT and operational processes across teams.
- Supported monthly and quarterly reporting by preparing device usage summaries and system performance metrics.
- Provided technical support for Windows, macOS, and mobile platforms; participated in planning hardware upgrades and data collection protocols aligned with safety standards.
Education
Computer Engineering Technician
Northern College of Applied Arts And Technology
South Porcupine04-2022
Computer Science & Engineering
Dr. A.P.J. ABDUL KALAM UNIVERSITY
Indore, India 06-2019
Skills & Competencies
Data & Reporting
- Power BI & Microsoft Excel: Dashboards and reports for help desk trends, and operational analysis
- SQL: Basic queries for device logs, service records, and data extraction
IT Administration & Support
- Active Directory & Group Policy: User management, device imaging, and deployment
- Microsoft Office Suite: Word, Outlook, PowerPoint for documentation and presentations
End-User Training & Technical Support
- IT Monitoring & Troubleshooting: SolarWinds, GDS upgrades, device lifecycle management
- End-User Device Support: Windows, macOS, and mobile platforms
Certification
Microsoft: Azure Fundamentals, AI Fundamentals, Administrator Associate, DevOps Engineer Expert
Cisco: CCNA – Introduction to Networks, Enterprise Networking, Security & Automation, Switching, Routing & Wireless Essentials, CyberOps Associate
Timeline
Help Desk Analyst
Agnico Eagle
08.2024 - Current
End User Support
Newmont
07.2022 - 07.2024
Computer Engineering Technician
Northern College of Applied Arts And Technology
Computer Science & Engineering
Dr. A.P.J. ABDUL KALAM UNIVERSITY