KULDEEP GILL
Oakville,Canada
Summary
Customer-focused professional with a strong background in customer service, data entry, and team leadership. Proven ability to enhance customer satisfaction, streamline operations, and foster teamwork in fast-paced environments. Adept at building relationships, resolving queries, and maintaining attention to detail. Currently pursuing a Human Resource Management Graduate Certificate to further develop skills in recruitment, training, and workplace compliance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Crumble Cookies
Oakville, Canada
12.2024 - Current
- Provide friendly and attentive service to guests, fostering repeat patronage through professionalism and courtesy
- Collaborate with a diverse team to ensure smooth coordination between front-of-house and kitchen operations
- Manage high-demand periods efficiently, ensuring an organized and seamless workflow
Security Guard
Dark City Security
Oakville, ON
01.2025 - 03.2025
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergencies to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Account Executive and Admin Associate
ZSM Business Solution Private Ltd
Meerut, India
07.2022 - 08.2024
- Led a team of 3 members, increasing team productivity by 15% through effective motivation and task delegation
- Improved client satisfaction ratings by 20% by resolving issues promptly and maintaining clear communication
- Updated over 300 reconciliation statements monthly, enhancing accuracy and operational efficiency
- Utilized QuickBooks and Excel for financial reporting and data management
Education
Human Resource Management Graduate Certificate -
Mohawk College
Hamilton, ON06.2025
Master of Commerce -
CCS University
05.2019
Skills
- Data Entry
- Financial Reconciliation
- QuickBooks
- Excel
- Food Handling
- Sanitation Compliance
- POS systems
- Technical Proficiency
Certification
- Food Handler Certificate
- Smart Serve Certification
- Ontario Security Service License
Accomplishments
- Recognized for boosting team productivity by 15% through effective leadership and delegation.
- Improved client satisfaction ratings by 20% through proactive problem-solving and communication.
- Consistently maintained high standards of cleanliness and order in fast-paced restaurant environments.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Elementary
Timeline
Security Guard
Dark City Security
01.2025 - 03.2025
Crew Member
Crumble Cookies
12.2024 - Current
Account Executive and Admin Associate
ZSM Business Solution Private Ltd
07.2022 - 08.2024
Master of Commerce -
CCS University
Human Resource Management Graduate Certificate -
Mohawk College