KULDEEP GILL
Oakville,Canada
Summary
Customer-focused professional with a strong background in customer service, data entry, and team leadership. Proven ability to enhance customer satisfaction, streamline operations, and foster teamwork in fast-paced environments. Adept at building relationships, resolving queries, and maintaining attention to detail. Currently pursuing a Human Resource Management Graduate Certificate to further develop skills in recruitment, training, and workplace compliance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Crumble Cookies
12.2024 - Current
- Provide friendly and attentive service to guests, fostering repeat patronage through professionalism and courtesy
- Collaborate with a diverse team to ensure smooth coordination between front-of-house and kitchen operations
- Manage high-demand periods efficiently, ensuring an organized and seamless workflow
Security Guard
Dark City Security
01.2025 - 03.2025
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergencies to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Account Executive and Admin Associate
ZSM Business Solution Private Ltd
07.2022 - 08.2024
- Led a team of 3 members, increasing team productivity by 15% through effective motivation and task delegation
- Improved client satisfaction ratings by 20% by resolving issues promptly and maintaining clear communication
- Updated over 300 reconciliation statements monthly, enhancing accuracy and operational efficiency
- Utilized QuickBooks and Excel for financial reporting and data management
Education
Human Resource Management Graduate Certificate -
Mohawk College
Hamilton, ON06.2025
Master of Commerce -
CCS University
05.2019
Skills
- Data Entry
- Financial Reconciliation
- QuickBooks
- Excel
- Food Handling
- Sanitation Compliance
- POS systems
- Technical Proficiency
Certification
- Food Handler Certificate
- Smart Serve Certification
- Ontario Security Service License
Accomplishments
- Recognized for boosting team productivity by 15% through effective leadership and delegation.
- Improved client satisfaction ratings by 20% through proactive problem-solving and communication.
- Consistently maintained high standards of cleanliness and order in fast-paced restaurant environments.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Elementary
Timeline
Security Guard
Dark City Security
01.2025 - 03.2025
Crew Member
Crumble Cookies
12.2024 - Current
Account Executive and Admin Associate
ZSM Business Solution Private Ltd
07.2022 - 08.2024
Master of Commerce -
CCS University
Human Resource Management Graduate Certificate -
Mohawk College
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