Martin Chang
Kowloon, Hong Kong,+852
Summary
Very eager to contribute to team success or individual work through hard working, motivated to learn and grow in new working spaces and adapt new environment.
Overview
8
8
years of professional experience
Work History
Baby Fashion Kingdom
Operation Associate-Part Time
10.2021 - Current
- Managed to work under load of work pressure
- Communicated with customers to provide status updates for both shipping and receiving dates.
- Communicate with supervisor and workmates to ensure that all tasks are being completed or help is needed.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Opened and properly distributed incoming message to promote quicker response to client inquiries.
- Answered and managed incoming and outgoing calls and messages.
- Informed customers of current store promotions to encourage additional sales purchases.
- Maintained customer satisfaction with quick and professional handling of any problem.
- Follow up any after-sales.
Hong Kong Disneyland Resort
Park Operations Host - Part-time
06.2022 - 08.2022
- Work in Food & Beverage Department
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
10K Sporting Life
Volunteer Worker
05.2019 - 05.2019
- Give out refreshments to runners, maintaining their refreshments to meet expected needs.
- Cleaned running area to reduce thespread of garbage.
- Carried out day-to-day duties accurately and efficiently.
Markham Village BIA
Volunteer Wroker
06.2018 - 07.2018
- Improved operations through consistent hard work and dedication.
- Developed and maintained courteous and effective working relationships.
- Successfully maintained clean environment to reliable customer.
The Princess Margaret Cancer Center
Volunteer Work
06.2018 - 06.2018
- Assisted with event coordination and on-site support.
- Maintained clean, neat and operational place
- Supported staff with office tasks and loading supplies.
CAROBOT Learning and Research Organization
Volunteer Worker
02.2018 - 05.2018
- Prepared materials for class activities and projects.
- Provided general assistance to classroom teachers by distributing paperwork and cleaning up play areas.
- Helped students complete tasks such as specific work problems and tying shoes.
- Assisted students with special projects.
- Supported students struggling with coding concepts.
- Demonstrated different educational, behavioral and physical skills.
- Coordinated with teacher to implement lesson plans and keep students on track.
- Helped teachers manage car loading and unloading.
10K Sporting Life
Volunteer Worker
05.2017 - 05.2017
- Give out refreshments to runners, maintaining their refreshment to meet expected needs.
- Cleaned running area to reduce spread of garbage.
- Carried out day-to-day duties accurately and efficiently.
Scotiabank Toronto Waterfront Marathon
Volunteer Worker
10.2016 - 10.2016
- Managed supplies, processed new orders and maintained inventory organization for team.
- Gained operational knowledge and supported departmental needs.
- Clean Up the area after activities are finished
- Prepared nutritious snacks and water for runner participants.
Education
Bachelor of Technology - Automotive And Vehicle Engineering Technology
McMaster University
Hamilton, ON05.2024
High School Diploma -
Crestwood Preparatory College
Toronto, ON06.2020
Unionville Montessori School
Toronto, ON06.2016
Tsung Tsin Christian Academy
Cheung Sha Wan, Hong KongSkills
- Fluency in Cantonese, English, Mandarin
- Microsoft Office ( Excel, Word, OneNote, PowerPoint)
- Willing to work in collaboration
- Good Organization and Time management
- Good adaptability to new working space
- Computer skills ( Java, C, Visual Studio)
- Adobe software (Lightroom, Photoshop, Premiere Pro)
- Video Production (Edit, Record, Photo Shots)
- 3D Modeling (Catia V5, SolidWorks)
- Teamwork
- Data Entry
- Typing
Timeline
Hong Kong Disneyland Resort
Park Operations Host - Part-time
06.2022 - 08.2022
Baby Fashion Kingdom
Operation Associate-Part Time
10.2021 - Current
10K Sporting Life
Volunteer Worker
05.2019 - 05.2019
Markham Village BIA
Volunteer Wroker
06.2018 - 07.2018
The Princess Margaret Cancer Center
Volunteer Work
06.2018 - 06.2018
CAROBOT Learning and Research Organization
Volunteer Worker
02.2018 - 05.2018
10K Sporting Life
Volunteer Worker
05.2017 - 05.2017
Scotiabank Toronto Waterfront Marathon
Volunteer Worker
10.2016 - 10.2016
Bachelor of Technology - Automotive And Vehicle Engineering Technology
McMaster University
High School Diploma -
Crestwood Preparatory College
Unionville Montessori School
Tsung Tsin Christian Academy
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